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Masouma Waheedi, Controller service centre operations

Masouma Waheedi

Controller service centre operations·KNPC

Kuwait

Master's degree, Business Administration

Work experience

Total years of experience: 10 years, 11 months

Controller service centre operations

April 2017 - Present

KNPC

Kuwait

April 2017 - Present

Human Resources Service Centre
Company industry:
Oil & Gas
Job role:
Oil and Gas

Assistant Project Managment

September 2016 - January 2017

Ounati

Al Kuwait, Kuwait

September 2016 - January 2017

Part time job in the project management department where we’re managing a project of an e-commerce website and events around the Middle East targeting small and medium entrepreneurs, also local small businesses.
Company industry:
Internet & E-commerce
Job role:
Management

Intern

February 2016 - June 2016

Kuwait Insurance Company

Al Kuwait, Kuwait

February 2016 - June 2016

internship, educational job. we're i've learned about all aspects in the IT department and wrote a whole report about the department. also gave ideas and solutions on how to improve the department, environment and work there.
Company industry:
Insurance & TPA
Job role:
Teaching and Academics

Part-Time Greeter

November 2014 - August 2015

Zain

Al Kuwait, Kuwait

November 2014 - August 2015

I was a part time greeter. I've managed the customers in the branches; if they had any complains and compliments, or if they had any questions about offers or even easy tasks that I can help them with.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

American University Of The Middle East

June 2022

June 2022

Master's degree, Business Administration

Kuwait

GPA (point): 3.50 out of 4

GPA (point): 3.50 out of 4

AUM

June 2016

June 2016

Bachelor's degree, MIS

Kuwait

GPA (point): 3.40 out of 4

GPA (point): 3.40 out of 4

I've been an honour students for 4 terms. I've received an award of E-commerce project competition. I've participated in a CBA competition, were the highest 25 students in the business school were elected to participate in. I've also been elected for the top 10 best graduation projects competition.
View attachment

The English Academy School

August 2012

August 2012

High school or equivalent, IGCSE

Kuwait

GPA (percentage): 74%

GPA (percentage): 74%

High school IGCSE - British system. Grading system is different, but after changing it to kuwaiti percentage system it'd be 74%
View attachment

Skills

Digital Asset Management
Expert
Digital Asset Management
Expert
Project Management
Expert
Project Management
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Web Scraping
Expert
Web Scraping
Expert
Design Development
Expert
Design Development
Expert
VBA
Beginner
VBA
Beginner
MS office
Expert
MS office
Expert
SQL
Beginner
SQL
Beginner
HTML5
Intermediate
HTML5
Intermediate
e-commerce
Beginner
e-commerce
Beginner
Java
Beginner
Java
Beginner
CSS3
Intermediate
CSS3
Intermediate
JavaScript
Intermediate
JavaScript
Intermediate
jQuery
Intermediate
jQuery
Intermediate
Digital Asset Management
Expert
Digital Asset Management
Expert
Project Management
Expert
Project Management
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Web Scraping
Expert
Web Scraping
Expert
Design Development
Expert
Design Development
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Masters in Business Administration
Jun 2022

Hobbies and interests

reading

I've read about 70 books in the past two years.

Project Managing

I've managed a project that was given to me while I was volunteering at Proud To Be Kuwaiti Expo, where we had to give out a questioner and collect information for a research.

coding

When I was a bit younger I've managed to create websites using HTML tags, and practiced on it.