mazen massoud, instructor

mazen massoud

instructor

HIT hospitality institute of tripoli

Location
Lebanon - Baabda
Education
Doctorate, Administration And Business Administration
Experience
22 years, 2 Months

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Work Experience

Total years of experience :22 years, 2 Months

instructor at HIT hospitality institute of tripoli
  • Lebanon - Tripoli
  • My current job since August 2008

Teaching TS classes major courses: oenology, rooms divisions, fidelio.

assistant professor at jinan university
  • Lebanon - Tripoli
  • My current job since January 2020

Assistant professor
Jinan University Faculty of Business Administration
Courses: Principles of marketing, Principles of Management, Organizational Behavior, Consumer behavior, Advanced marketing management, Contemporary issues in marketing, social media marketing
• Lecture and syllabus planning and preparation
• Developing courses and teaching materials
• Set and mark examinations
• Utilize career and working experience to educate students
• Advise students on both an educational and professional level
• undertake teaching, research, and administrative duties within the following courses: Consumer behavior, organizational behavior, human resources and principles of marketing

night audit at quality inn
  • Lebanon - Tripoli
  • December 2009 to December 2013

• Track financial records, auditing daily business activities.
• Managing account receivables and reports.
• maintain guest satisfaction, decision making
• identifying and correcting discrepancies; posting accounts; running and distributing
daily reports.

floor supervisor at le royal leading hotels of the world
  • Lebanon - Beirut
  • April 2008 to November 2009

Responsible of both the public area and rooms for the smooth night operation of the hotel

chef de rang at casino du liban
  • Lebanon - Beirut
  • May 2007 to May 2008

a multi-tasking waiter in la salle des ambassadeurs, responsible of the smooth running of the food
and berverage orders, wine and water refilling and tables debarras.

owner at amwaj cafe
  • Lebanon
  • January 2006 to November 2007

Responsible for the smooth running of the family business, operated by my brother and I.

cost controller at safir helipolitan
  • Lebanon
  • May 2005 to September 2005

In the frame of training, I took advantage of my responsibility as the cost controller assistant to to communicate with employees. My main responsibility was to maintain an endless list of inventories.

field researcher at info pro
  • Lebanon
  • March 2005 to September 2005

Responsible of the field research in the north area

waiter at pine land resort. Bhamdoun
  • Lebanon
  • June 2005 to August 2005

responsible of the smooth running of the food orders

front office at Royal Plaza Hotel. Rawcheh, Beirut
  • Lebanon
  • June 2004 to September 2004

As front office agent, I practiced my communication skills by dealing with guests' objections and by escorting and show around.

front office at holiday tower
  • Lebanon
  • May 2003 to August 2003

As front office agent, I practiced my communication skills by dealing with guests' objections and by escorting and show around

operator/ front office at Quality inn Tripoli Hotel. Tripoli Lebanon
  • Lebanon
  • May 2002 to August 2002

Being responsible as the hotel operator, my main responsibilities were to guarantee the
Functioning of good telecommunication system. During “ASHTAR FESTIVAL”.

waiter at the Quality inn Tripoli Hotel. Tripoli Lebanon
  • Lebanon
  • May 2001 to September 2001

responsible of the matisse coffee shop and the room service

cook at Cook at FAISAL Lebanese restaurant. Tripoli Lebanon
  • Lebanon
  • January 1999 to October 2000

I worked during the two years assisting the chef in the smooth running of the kitchen staring from all kind of Arabic appetizers passing by the pizza and all others traditional Arabic main courses.

Education

Doctorate, Administration And Business Administration
  • at Jinan University - Lebanon
  • September 2020

Ph.D. in human resources management

Master's degree, human ressources
  • at LIU university
  • June 2015
Master's degree, Masters in Hospitality Management
  • at Université de perpignan Faculté de Sport, Tourisme et Hôtellerie Internationale
  • December 2007
Master's degree, Masters in Tourism and Hospitality Management
  • at Lebanese University Faculty Of Tourism and Hospitality Management
  • February 2007
Bachelor's degree, Hospitality Management
  • at Lebanese University Faculty Of Tourism and Hospitality Management
  • June 2006
High school or equivalent, Lebanese Baccalaureate, BT in Hospitality Management
  • at Zagarta Technical College
  • July 2001

Specialties & Skills

Teaching
Human Resources
Fidelio
Hospitality Management
Front Office
fidelio

Languages

Arabic
Expert
French
Expert
English
Expert
Spanish
Intermediate