Travel Administrator
King Abdullah University of Science and Technology
Total des années d'expérience :11 years, 7 Mois
Manage and implement the travel element of the Concur travel and expense online tool.
Implementing the university's polices to reflect in the online system as well as obtain
suppliers and negotiated rates for hotels and air carriers.
Implement new tools and test new features of existing tools and improve their interaction
with back/mid office systems; look at new and creative ways to implement clients
converting to an online booking solution; improve processes and technologies which are
currently in place
self taught baker operating a market stall on Portobello Road.
Worked as a corporate travel consultant before moving to the online corporate booking
team, setting up online booking tools for clients.
Sold and booked tailor made holiday packages, both retail and wholesale.
Booked and serviced passenger bookings and answered passenger emails.
Managed a small team to achieve weekly sales targets.
Managed my team in store whilst overlooking the running of two other stores in my area
and reported to Area Manager.
Referrals
On request
I am an engaging, inquisitive person with a natural sensibility of initiative, which promotes
my drive to troubleshoot.
Transferable Skills
Customer Service; Phone Manner; Microsoft Office; Cash Handling; Up-selling; Cross-
selling; Airline/Travel Knowledge; GDS Knowledge - Galileo, Amadeus, Sabre; Managerial
Experience; Retail Experience; Client Support; Problem Solution Investigator.
ProTas
Extensive daily usage as a travel consultant to raise/credit invoices to clients. Also, my
work in special projects, I used ProTas to quality control the new tools and initiatives we
would implement.
Concur
Successfully completed the boot camp session with concur; obtained certificate of
completion, twice. I have used, configured and enhanced the concur booking took for
over 5 years, for high profile clients including the Houses of Parliament, Epson and T-
systems. For Chambers Travel, I have successfully introduced automation of invoicing
fees for the Premier Inn chain, also the integration of The Trainline with Concur.
I have also successfully automated the invoicing process for low cost airlines, purchased
on the Client's own card or the TMC.
During my own time, I have utilised my sense of drive to research the add-on features
and how to create apps to potentially enhance a user's experience or a business's
needs.
Evolvi
Configured the setup of client organisations for offline use by the TMC and online as a
self booking tool. I have also serviced organisations with integration to the Concur tool.
The Trainline
Configured my initial site for The Houses Of Parliament as a self booking tool and the
agent accessed site for offline transactions.
Mat Xerri
+44793 4255 437
+966542 067 922
Mat.Xerri@gmail.com