Service Supervisor
Al Tayer motors
Total des années d'expérience :16 years, 3 Mois
I have started to work as Service Supervisor from October, 2010 for Ford, Range Rover and jaguar and below the job brief:
• Managing Team of 45 people, content 15 Service Advisor’s (Jaguar, Land Rover and Ford)
• To lead the service function for the brand, develop and implement plans and programs in order to achieve service targets in terms of revenue, quality and effective customer service.
• Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles.
• Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
• Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
• Monitor the cars taken out for test drives, manage the gate pass system and ensure timely ordering of workshop stationary.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
• Assist in developing and monitoring on a monthly basis the schedule of work, associated budget for the areas of responsibility, monitor performance against this, initiating corrective action where necessary to ensure workshop operations are conducted within the agreed financial parameters.
• Establish and continuously review with Workshop Manager the workshop’s structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient way
• Attend all Ministry Of Economy complains, review them and attend meeting with them, then take corrective action to resolve and close the case’s
• Regularly meet our fleet customer’s, to discuss any issue’s
Working as Service Advisor in Al Tayer Motors, the dealership of Ford, Lincoln, Land Rover and Jaguar.
• To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilitate the sales of new units.
• Receive the customers, discuss servicing/ repair needs, guide them on assessment & repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
Worked with technicians while repairing the vehicles, and get more technical knowledge, using the diagnostic tools for initial inspection.
Bachelor degree in Mechanical Engineering (major in Mechatronics Engineering ), 2003 – 2008 Some Courses: Certificate from Energy Center (in Jordan University of Science and Technology) in HVAC (Heating, Ventilating, and Air Conditioning) 5/1/2008-8/1/2008. Excellent understanding in main courses of mechanical and mechatronics engineering, my performance was very good. Taking some important courses as Control, Automation, Vibration, Machinery, Heat transfer, Thermodynamics and Instrumentation and made a projects used MATLAB and others programs.