Manager, Infrastructure Operations
Lionbridge
Total years of experience :16 years, 5 Months
Directed IT infrastructure initiatives to support business growth and scalability, overseeing the design, deployment, and optimization of network infrastructure, servers, and storage systems. Conducted regular performance assessments and capacity planning to identify opportunities for infrastructure optimization and resource allocation. Collaborated with executive leadership to develop IT budgets and resource allocation strategies, ensuring alignment with organizational goals and priorities. Responsible for day-to-day management of Lionbridge servers, networks, and computer systems; finding and resolving irregularities and performance issues; and resolving end-user escalations. Spearheaded comprehensive IT infrastructure transformation projects, including migration to cloud-based solutions, virtualization initiatives, and network optimization eforts. Developed and executed strategic plans to modernize IT infrastructure, aligning technology initiatives with business objectives and driving operational eficiency. Led cross-functional teams to ensure successful project delivery, collaborating with stakeholders to define project scope, timelines, and resource requirements. Managed vendor relationships and negotiated contracts to secure cost-efective solutions and maximize Working closely with business and country stakeholders to understand their IT needs and translate them into specific service requirements. This involves analysing business trends, identifying potential IT service demands, and developing demand forecasts to support strategic planning. Provided technical expertise and guidance to support teams, fostering a culture of continuous learning and professional development. Collaborating with IT service delivery teams and helping to define and monitor service level agreements (SLAs) to ensure that IT services are meeting agreed-upon performance targets. Analyzing data and metrics to identify areas for improvement and take appropriate actions to enhance service quality and customer satisfaction. Interacting with various stakeholders, including business units, IT teams, senior management, and vendors. Efectively able to communicate and collaborate to understand business requirements, align IT capabilities, and manage expectations.
Managing complete IT operations with multiple vendor support covering Server Management, End user services including Hardware and software management. Responsible for leading and managing multiple projects through each phase of a project lifecycle across multiple departments within a Line of business. Managing and optimizing the demand for IT services and resources while ensuring that the organizations IT infrastructure has the necessary capacity to meet current and future business requirements. Consulting with business partners to clarify and define project requirements and business case, including development of a statement of work. Delivered multiple infrastructure projects for Microsoft technologies including LCM upgrade for Windows Servers, Windows 10 upgrade, Datacenter Migrations, Cloud Migrations Collaborating with IT service owners to establish and manage service level agreements (SLAs) that align with business needs and capacity constraints Providing regular reports and updates on IT demand and capacity metrics to IT leadership and other stakeholders. Communicating the impact of capacity changes and ensuring stakeholders are aware of any potential risk. Responsible for Risk and Issue management to improve operational eficiencies. Responsible for project plans and budgets and working with Business customers to understand complex problems and focusing on digital transformation. Creating and delivering solutions to senior level management on project goals and plans, including progress reports. Collaborating with various business stakeholders to understand their IT requirements and ensure that IT services are aligned with business needs. This involves gathering and analyzing data related to business demands for IT services, applications, and infrastructure. Leading the PowerBI program to deliver insights to business with current progress of delivery and projects overview. Responsible for project finances that include annual and monthly forecast, invoice payments, variance analysis and reporting. Experienced in Agile/Waterfall/DIAL methodology for project execution.
Worked as IT Operations Delivery Lead with Capgemini acting as a point of contact for business application infrastructure and IT infrastructure from ofshore Act as the point of contact between customers and Client Delivery Teams and ensuring processes are being followed to avoid impact to client Managed customer requirements as per Business Unit requirements on Operation and Strategic level. Responsible for onshore and ofshore technical collaboration for providing Managed Service. Excellent understanding of Technology areas under Microsoft platform and experienced in supporting Azure cloud Support to customers in Operations. Accountable for engagement growth and creating new business opportunities with stake holders. Forecasting of run costs within operations and responsible for overall budget for the business unit consumables including Run and new services.
Overseeing complete IT operations end to end in the run services for customer business units. Responsible for onshore and ofshore technical collaboration for providing Managed Services hosted in the Datacentre for customer. Responsible for managing customer requests through ITIL Framework and working with customer to ensure the request is provided within SLA. Contributing towards Senior Management for providing aspects of Day-to-Day operations with Focus on SLA/KPI. Performance and capacity analysis for business landscapes and providing service improvement plans. Responsible for SLA reporting and monitoring for complete account and reporting improvements within a Service Level Reporting Develop an understanding of applicable project management and/or operational management standards and procedures as well as of the business and commercial context of the organization. Understanding of Forecasting run costs in line with budget and providing reports where costs benefits can be achieved. Ensures adherence to company and client defined standards and change control procedures making sure adequate controls are in place to detect adverse trends. Operating the demand process, able to understand, anticipate and influence customer demand for services and re-align and plan it with IT organization Leading a team of Infrastructure Engineers with multi-platform and with Technical Application Management .Responsible for release management for specific application as per customer requirements. Well versed with Release management processes to operate them along with Business Operations/Sprints and create plans to implement them with Technical Operations teams Responsible for Transition Management between vendors for additional services given by customer Creating Transition plans and responsible for Capacity and Demand Management within Transition Aligning the teams to encourage DevOps and Agile culture in the organization to benefit the client Driving end to end project management for IT infrastructure projects
Worked at Knack Systems for their customer SHARP electronics as a Senior Wintel Consultant Responsible for managing and maintaining the Wintel Infrastructure. Managing & Troubleshooting
Worked as a part of the Level 3 support engineer to manage daily operations and provide support to the for customer. Working as L3 support for providing remote infrastructure services to an Esteemed customer of Capgemini which is Eneco Energie a Dutch Utilities company.
Worked on the SoEasy account for Hewlett Packard with a base of more than 100000 users. The project was for the Singapore Government to transition all government agencies and their individual infrastructure into a Standardized Solution with Geo Data Centre setup. Managed the Pre-Production environment that is used for developing solutions and technology for the Singapore Government. Overseeing complete Pre-Production rollout of services that were delivered to the Singapore
Worked as Messaging Administrator for one of IBMs very extensive projects for Exchange which is National University of Singapore. This project consisted of around 50 exchange 2003 servers which include 7 Exchange Geo Span Clusters and recently implemented Exchange 2007 Servers. Also worked with Symantec Enterprise as a key product in this project
Worked as a Windows Operation Engineer with Net Magic Solutions which as a Datacentre Hosting company with an environment of more 1000 servers. The job responsibilities consisted of managing issues with Windows 2003 Servers and with Symantec Antivirus and Enterprise Vault.
Worked at Zenith Infotech as L1 Windows Server Support Engineer. Managing Windows, Exchange, Active Directory and VERITAS Projects for UK and US based clients including status reporting and quality assurance. Projects also include predefined series of policies which are generated by a set of Tickets from SAAZ monitored servers and Service request from clients. Server environment includes Win NT 4, Win 2000 servers and Windows Server 2003
URL removed due to policy violation. Please contact support for further information.