Team Leader
Burj Al Arab
Total years of experience :28 years, 1 Months
Supervise and coordinate assigned shift, conduct pre-meal briefings with colleagues daily
Assist Outlet manager in overall supervision of the outlet
Communicate with guests and receive feedback
Observe, teach and correct colleague’s service
Nominate colleagues for training when required
Prepare duty roster allowing flexible shifts
Interact with guests to obtain feedback on product quality and service levels
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensure all colleagues have proper supplies, equipment and uniforms
Empower colleagues to provide excellent customer service adhering to SOPs and guidelines
Handle colleague’s questions and concerns
Handle guest problems and complaints, seeking assistance from manager if necessary
Monitor colleagues to ensure performance expectations are met
Provide feedback to colleagues in a timely manner based on observation of service behaviors