Mathew Ebenezer

Preparation of culture media, Sterilisation & Quality control.
Identification of Enteric organisms by PCR (Identification of Diarrheagenic E.coli, Salmonella, Shigella, Vibrio, Campylobacter and Helicobacter).
Animal works: Professional handling of BALB/c mice, Oral feeding and Blood collection from tail vein of mice, Change bedding, check on health of animals, check on food and water level, maintenance of cleanliness, handling 25 mice at a time, intramuscular and subcutaneous injection in rabbits.
Molecular Biology Skills: Basic Microbiological techniques, Agarose gel electrophoresis for DNA, Setting up PCR reactions, western blot, SDS PAGE.
Immunological skills: ELISA
Computer Skills: Proficient in MS Office (Word, Excel, PowerPoint)

An excellent communication skill and listening skill are the main quality of a customer service operator. This was mainly telephone banking where customers all over the U.K would call and we need to provide a good customer service by answering and solving their queries.
Achievements- The best customer service in the month of april-2009.