ماثيو Koshy

Role: Executive Assistant to the General Manager (GM)
• As an Executive Assistant to the General Manager to an International Company in UAE, performing various interdepartmental coordination for the smooth functioning of the overall company.
• Coordination and close monitoring of activities and assignments from GM Office with all major departments like Operations, Purchase, Accounts, HR etc.
• Preparing management reports and assisting in data analysis as required by the management.
• Filtering and prioritizing incoming files and calls to the GM office
• Efficiently handle Conflict resolution between departments, before routing them to the GM.
• Effectively Multi-task within deadline-driven environments while providing top-level organization and communication skills and streamlining operational systems.
• Support Sales department in preparing monthly reports for management review.
• Act as a single point of contact for Sister Concerns in KSA as well as UAE.
• Act as the internal office salesperson for receiving and processing Purchase Orders from Sister Companies, in close coordination with Engineering department and Factory.
• Support HR department in framing and documentation of company policies and procedures, preparing Memos.
• Prepare and arrange complex travel itineraries for the General Manager.
• Corporate Communication.
• Maintain GM’s calendar - plan and schedule meetings, teleconferences and travel
• Coordinate client/supplier visits.
• Coordinate day to day activities for the General Manager.

• Schedule and conduct interviews and recruit staff and negotiate salary with the shortlisted candidates
• Support new recruits in induction/onboarding, training and orientation and give feedback to department head on their performance during probation period.
• Update employee database and ensure correct salary remittance.
• Update leave database and do necessary salary adjustments.
• Draft HR related documents, policies and procedures and employee handbooks
• Demonstrate success in negotiating win-win compromises, developing teambuilding programs, writing offer letters, job descriptions and management reports.
• Defining and monitoring Key Responsibility Area achievements Manage staff and activities at institutions falling under the respective Zone.
• Organize activities and coordinate with management in case of issues and address grievances.
• Elicit the training requirements from the customer and design training modules for the required curriculum and arrange necessary infrastructure and materials.
• Maintain Training database for the employees
• Conduct Exit interviews and analyze reasons for employee attritions and derive action plans.
• Document Management - Creation, updating, verification, correction and filing of hardcopies as well as electronic documents
• Report to the management on a frequent basis and escalate in case of any major concerns
• Perform secretarial role to the Marketing Manager and Head of the Department of BLS team and assist in communications (written and oral).
• Handling incoming / outgoing calls, correspondence and filing.
• Utilize fast and accurate typing skills to record minutes of meetings.

Symphony Services (February 2012 till August 2012)
Role: Lead - Process Excellence
Responsibilities: • Defining Processes and Metrics
• Metrics Analysis
• Analyzing Project Delivery Health on a weekly basis
• Customer Satisfaction Analysis
• Facilitate Process Trainings

Siemens Information Systems Ltd (Dec 2007 - February 2012)

• Document Management - Creation, updating, verification, correction and filing of hard copies as well as electronic documents
• Process Trainings / Consulting
• Data collection and Analysis of Metrics
• Trigger Root Cause Analysis for the Projects and take Defect Prevention actions
• Ensure the tracking of Project activities as per defined Quality Management Plan
• Worked with the project management team to prepare projects for process audits.
• Was an integral part of the Knowledge Management Initiative which focused on creating a one stop shop for employees for their quality/ HR/ Organizational queries.
• Was the Document Manager for the projects which were handled at the client site in Germany and also at Bangalore.
• Mentored new resources to the team.

Infosys Technologies Ltd (June 2005 - November 2007)
Recruited from campus, I have worked as a Quality Analyst with Infosys for 2 years, 5 months.
Job description: • Performing CMMI Gap analysis
• Facilitating Project Initiation, Execution & Closure activities
• Monitoring project risks and issues
• Suggesting Process improvement plans, monitoring the implementations & results
• Participating in Defect Prevention meets; review of root cause analysis report and verification of corrective actions
• Metrics Analysis, Apply statistical techniques to analyze project data and publish results