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Matian Pailian , Life Coach

Matian Pailian

Life Coach·freelance

Lebanon

Bachelor's degree, Bachelor of Arts in Social Work

Work experience

Total years of experience: 11 years, 11 months

Life Coach

March 2021 - Present

freelance

Beirut, Lebanon

March 2021 - Present

Company industry:
Social Services
Job role:
Training and Development

Clinic Manager

October 2022 - September 2025

Dr. Joe Khalife Clinic

Dbayeh, Lebanon

October 2022 - September 2025

• Managed daily clinic operations, including staff schedules, inventory control, and budget oversight.
• Led recruitment, onboarding, and training of clinic staff.
• Streamlined scheduling processes, increasing patient flow by 20%.
• Maintained accurate client records and managed patient communication.
• Coordinated with external vendors for supply and service needs.
Company industry:
22944
Job role:
Management

English Teacher

September 2021 - August 2022

Mesrobian Technical College

Burj Hammoud, Lebanon

September 2021 - August 2022

• Designed and delivered engaging lessons for students in grades 8-12
• Conducted evaluations and individual support sessions to improve performance
• Improved exam scores by 25% through customized learning plans
Company industry:
Higher Education
Job role:
Teaching and Academics

School Social Worker

September 2019 - August 2021

Yeghishe Manoukian College

Dbayeh, Lebanon

September 2019 - August 2021

• Provided emotional and academic counseling to students and families
• Led workshops on mental health awareness and behavior support
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Admissions Office Assistant

September 2015 - June 2019

Haigazian University.

Beirut, Lebanon

September 2015 - June 2019

• Assisted over 200 applicants annually with admission process, providing guidance and support.
• Conducted data entry and verification for financial aid applications, maintaining 100% accuracy.
• Reviewed and processed applications, expending approval time.
Company industry:
Higher Education

Admissions Office Assistant

September 2015 - June 2019

Haigazian University

Beirut, Lebanon

September 2015 - June 2019

• Assisted over 200 applicants annually with admissions and financial aid
• Maintained accurate student records and processed confidential data
• Provided front-desk support and managed official communications
Company industry:
Training & Education Center
Job role:
Administration

Docent

February 2017 - April 2019

Sursock Museum

Beirut, Lebanon

February 2017 - April 2019

Sursock Museum
• Developed tour strategies to highlight museums
permanent collection and increase visitor satisfaction.
• Supported security staff members by monitoring
exhibits and guest safety.
• Maintained knowledge of museum topics by studying
new artifacts and exhibits.
Company industry:
Tourism, Museum, & Cultural
Job role:
Teaching and Academics

Customer Service Representative

February 2016 - January 2017

Svelte Diet Clinic & Uenergy Gym

Beirut, Lebanon

February 2016 - January 2017

• Educated customers on promotions to enhance sales.
• Offered advice and assistance to customers, paying
attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers
and improved sales.
• Answered customer telephone calls promptly to avoid
on-hold wait times.
• Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
• Provided primary customer support to internal and
external customers in fast-paced environment.
Company industry:
Sports & Outdoor Activities
Job role:
Customer Service and Call Center

Customer Service Specialist

June 2014 - January 2016

Kidzmondo

Beirut, Lebanon

June 2014 - January 2016

Customer service specialist
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Education

Haigazian University.

May 2019

May 2019

Bachelor's degree, Bachelor of Arts in Social Work

Lebanon

Sagesse Technique

June 2015

June 2015

High school or equivalent, Technical Baccalaureate

Lebanon

Skills

Guest Service
Expert
Guest Service
Expert
Client Service
Expert
Client Service
Expert
Leadership
Expert
Leadership
Expert
Scheduling
Expert
Scheduling
Expert
Project Management
Expert
Project Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
SAFETY
Expert
SAFETY
Expert
SALES
Expert
SALES
Expert
Case Work
Expert
Case Work
Expert
COUNSELING
Expert
COUNSELING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
planning
Expert
planning
Expert
Training
Expert
Training
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
ONBOARDING
Intermediate
ONBOARDING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
Management
Intermediate
Management
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Employee Relations
Intermediate
Employee Relations
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Human Resources
Beginner
Human Resources
Beginner
Office Work
Expert
Office Work
Expert
Office Management
Expert
Office Management
Expert
Office Administration
Expert
Office Administration
Expert
Problem Solving
Expert
Problem Solving
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
Time Management
Expert
Time Management
Expert
negotiation
Expert
negotiation
Expert
PURCHASING
Expert
PURCHASING
Expert
RESEARCH
Expert
RESEARCH
Expert
WRITTEN COMMUNICATION
Intermediate
WRITTEN COMMUNICATION
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
ANIMATION
Intermediate
ANIMATION
Intermediate
COACHING
Expert
COACHING
Expert
life coaching
Expert
life coaching
Expert
Microsoft Word
Expert
Microsoft Word
Expert
marketing
Intermediate
marketing
Intermediate
Excel
Expert
Excel
Expert
Team Work
Expert
Team Work
Expert
operation
Intermediate
operation
Intermediate
photography
Intermediate
photography
Intermediate
Guest Service
Expert
Guest Service
Expert
Client Service
Expert
Client Service
Expert
Leadership
Expert
Leadership
Expert
Scheduling
Expert
Scheduling
Expert
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate

Languages

Arabic

Expert

English

Expert

French

Expert

Armenian

Native Speaker

Memberships

National Federation of NeuroLinguistic Programming

Life Coach

February 2021

Training and Certifications

Certifications
Recruiting, Hiring, and Onboarding
Human Resource Management
International Life Coaching Certification
Recruiting, Hiring, and Onboarding
Human Resource Management
International Life Coaching Certification
International Life Coach
Feb 2021
Show credentials

Hobbies and interests

photography