Frontdesk Receptionist/ Call Center
Glow American Salon
Total des années d'expérience :17 years, 11 Mois
Frontdesk Receptionist
WORK DETAILS:
• Greets and attends to all incoming clients with or without appointments
• Check in, process the bill and check out all clients booked in for the day’s appointment
• Attends to all inquiries via email, telephone and walk-in clients
• Offer drinks and treats for the clients
• Inform the stylist, technician via beeper when their client arrives
• Book and arrange appointments for clients
• Over all in charge administratively, cleanliness and orderliness of the salon
• Count, balance cash and visa collections at the end of the day
• Prepare End of day report, scan and send it to the Finance Department
• In-charge of the inventory for the colors, products used at the end of the day
• In charge of requesting the supplies needed in the salon and send it to the accounting department
• In charge of requesting for the color and products needed for the salon use, and for the retail products in the salon
• In-charge of the daily attendance.
• Perform other functions as assigned by the Manager.
Call Center
WORK DETAILS:
• Answers and attends to all incoming calls, queries
• Arrange and book appointments for clients received via telephone call, sms or email
• Send and confirm via sms/email in confirming the appointments 24 hours before the appointment date
• Attends, forward and follow up to complains and concerns of the clients
• Relieves other branch Frontdesk Receptionist staff
• Perform other functions as assigned by the Manager
WORK DETAILS:
• Telephone operator, answers, screens and transfers inbound calls.
• Over all in charge administratively, cleanliness and orderliness of the office.
• Attends to all inquiries, correspondences via email and telephone.
• Updating contact list.
• Updates and monitors the available properties.
• In charge of advertising the properties.
• Prepares & monitor Daily Monitoring Reports of the Sales/Marketing Executives.
• Prepares and assists in reports to the General Manager.
• Perform other functions as assigned by the General Manager.
• Manages the appointment section of Toyota Service Center.
• Answers, screens and transfers inbound calls.
• Answers queries and responsible in checking the vehicle status through the System Analysis Procedures (SAP) system.
• Entertains walk-in visitors and clients.
• Responsible in checking of all the bookings made within the day.
• Responsible in the distribution of T-cards to the concerned Service Advisors before the appointment date.
• Manages and responsible in updating the Appointment Control Board and Job Progress Control Board and ensure that it tallies to the distributed T-cards of the Service Advisors.
• Responsible in training & orient the newly hired Service Advisor & Appointment Receptionist.
• Ensures that the Telephone Operators/Appointment Receptionists acquire the appropriate support & training to apply the best skills & knowledge on the job.
• Update & organize repair of equipments, ordering supplies & materials.
• Preparing & directing schedules, monitoring attendance of telephone operators, scheduling breaks & shifts as necessary.
• Perform other functions as assigned by the Reception Supervisor & Service Manager
Receptionist (January 03, 2004 - September 08, 2005)
PLIMSOLL LOGISTICS (L.L.C.) - Dubai, U.A.E.
WORK DETAILS:
• Telephone operator, answers, screens and transfers inbound calls and in charge of the outbound international calls.
• Entertains all walk-in visitors and clients.
• Making Hotel Reservations.
• Sending fax.
• Updating contact list.
• Prepares Bill of Lading and quotations.
• Prepares & monitor Daily Sales Calls Reports of the Sales Executives.
• Prepares and assists in reports and presentation of the Sales Manager and General Manager.
Project Term Personnel (August 16 - October 7, 2003)
PHILIPPINE CONSULATE OFFICE - Dubai, U.A.E.
WORK DETAILS:
• Assists in the absentee voting registration for Overseas Filipino Workers (OFW) and checks that documents are properly filled out.
• Data capture (photograph) of OFW to be included in the voter's ID.
• Data encoding.
• Preparation and submission of weekly reports to COMELEC (Abu Dhabi)
• Assists in the absentee voting registration for Overseas Filipino Workers (OFW) and checks that documents are properly filled out.
• Data capture (photograph) of OFW to be included in the voter’s ID.
• Data encoding.
• Preparation and submission of weekly reports to COMELEC (Abu Dhabi).
• Attends to customer complaints, inquiries, etc.
• Receives and checks completeness of Customer Agreement Form (CAFs).
• Checks compatibility of Customer Provided Equipment (CPE) unit prior to programming including Electronic Serial No. (ESN).
• Prepares Sales Invoice and Delivery Receipt (DR) prior to releasing and payment of phones.
• Set up and maintain comprehensive filing system
• Accomplishment of daily, weekly and monthly reports.
• Orients customers on use, credit limit, etc.
• Requests/monitors merchandising materials.
• Inventory control/custodian.
• Assist staff on project work (e.g. completing, printing and posting reports, arranging workshops, gathering information)
• Checking of typographical errors, fonts, special characters, and corrections made by auditor/proofreader.
• Edited documents and developed electronic coding for the various components including paragraphs, heading and subheading of text.
• Answer telephone calls and provide basic information to inquiries; relay messages to respective departments and individuals.
• Attend to office visitors with utmost tact and hospitality.
• Control and maintain inventory and purchase of office supplies.
Bachelor of Science in Business Administration (1996) Major in Management Philippines School of Business Administration (PSBA) Quezon City - Philippines
Secondary School (1990) Holy Family School Address: Maginhawa St., Teachers Village, Quezon City - Philippines