Matvei Ivanchenko

• Hands-on experience in providing excellent shopping experiences to customers through identifying customer needs, offering advice and demonstrating suitable products.
• Building strong relationships with key customers.
• Ensuring store standards are maintained in order to achieve sales targets and cultivate customer loalty. Maintaining company standards including layout, support, maintanance of IT equipment on daily basis

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
• Was involved and succeeded in LAN infrastructure design of newly opened branch of the company with hands-on experience in setting up, installation and routing of hardware.
• Everyday's routine including multiple issues with office equipment malfunctions was successfully maintained on daily basis.