Zaym Mohamed Djamalat, Customer Service

Zaym Mohamed Djamalat

Customer Service

Naos-marketing.com

Location
United Arab Emirates - Al Ain
Education
Diploma, Computer Maintenance
Experience
5 years, 5 Months

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Work Experience

Total years of experience :5 years, 5 Months

Customer Service at Naos-marketing.com
  • Egypt - Cairo
  • April 2015 to September 2016

o Telesales Agent contribution with maximo frozen food products. www.maximo.com
o Agent Service quality
o Customer Follow-up and reconfirm sales delivery approval.

Customer Service at Stream Global service (Convergys)
  • Egypt - Cairo
  • January 2013 to February 2015

o Handling Customer Service calls
o Handling guest Reservation Hotel.
o Assist customer calls from France, Belgium and Switzerland to solve Technical GPS (Tom Tom) www.tomtom.com

Customer Service at Xceed Company
  • Egypt - Cairo
  • April 2011 to October 2013

o Receiving calls and resolving problems.
o Handling Telesales (Telephone, Internet, Television, and Cellular) with Vidéotron Québec cable service company www.videotron.com.
o Handling Sales and after-sales service, issued invoices, cancelation Orders.

Education

Diploma, Computer Maintenance
  • at Institute Arabe Des Etudes
  • January 2011
High school or equivalent, General Studies
  • at Al-Azhar High School
  • June 2009

Specialties & Skills

Microsoft Excel
Technical Communication
Technical Service
Guest Service
Customer Service Skills
CABLEADO
COMMUNICATION SKILLS
CUSTOMER SERVICE
DELIVERY
LANGUAGES
MICROSOFT EXCEL
MICROSOFT POWERPOINT

Languages

Arabic
Expert
English
Intermediate
French
Expert