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Zaym Mohamed Djamalat, Customer Service

Zaym Mohamed Djamalat

Customer Service·Naos-marketing.com

United Arab Emirates

Diploma, Computer Maintenance

Work experience

Total years of experience: 5 years, 5 months

Customer Service

April 2015 - September 2016

Naos-marketing.com

Cairo, Egypt

April 2015 - September 2016

o Telesales Agent contribution with maximo frozen food products. www.maximo.com
o Agent Service quality
o Customer Follow-up and reconfirm sales delivery approval.

Company industry:
Marketing
Job role:
Customer Service and Call Center

Customer Service

January 2013 - February 2015

Stream Global service (Convergys)

Cairo, Egypt

January 2013 - February 2015

o Handling Customer Service calls
o Handling guest Reservation Hotel.
o Assist customer calls from France, Belgium and Switzerland to solve Technical GPS (Tom Tom) www.tomtom.com

Company industry:
Marketing
Job role:
Customer Service and Call Center

Customer Service

April 2011 - October 2013

Xceed Company

Cairo, Egypt

April 2011 - October 2013

o Receiving calls and resolving problems.
o Handling Telesales (Telephone, Internet, Television, and Cellular) with Vidéotron Québec cable service company www.videotron.com.
o Handling Sales and after-sales service, issued invoices, cancelation Orders.

Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

Institute Arabe Des Etudes

January 2011

January 2011

Diploma, Computer Maintenance

Egypt

Al-Azhar High School

June 2009

June 2009

High school or equivalent, General Studies

Egypt

GPA (percentage): 411%

GPA (percentage): 411%

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Technical Communication
Expert
Technical Communication
Expert
Technical Service
Expert
Technical Service
Expert
Guest Service
Expert
Guest Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
BASIC
Intermediate
BASIC
Intermediate
CABLEADO
Beginner
CABLEADO
Beginner
COM
Beginner
COM
Beginner
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Intermediate
DELIVERY
Intermediate
GPS
Beginner
GPS
Beginner
LANGUAGES
Expert
LANGUAGES
Expert
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Technical Communication
Expert
Technical Communication
Expert
Technical Service
Expert
Technical Service
Expert
Guest Service
Expert
Guest Service
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

Arabic

Expert

English

Intermediate

French

Expert