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Maureen Viernes, Tourism Operations Intern

Maureen Viernes

Tourism Operations Intern·Department of Tourism

Qatar

Bachelor's degree, Tourism

Work experience

Total years of experience: 2 years, 1 months

Tourism Operations Intern

September 2025 - February 2026

Department of Tourism

Mandaluyong City, Philippines

September 2025 - February 2026

• Performed administrative duties involving record management, handling of documents, and system updates of client information.
• Assigned to the Regional Office Front Desk to welcome visitors and provide assistance.
• Managed incoming calls and inquiries, ensuring accurate information and proper coordination with concerned divisions.
Company industry:
Corporate Management Office

Customer Service Assistant

September 2023 - March 2025

MC Kitchen

Batangas, Philippines •Remote

September 2023 - March 2025

• Handled customer inquiries through social media platforms, ensuring timely and accurate information.

• Assisted customers in selecting products and resolving concerns, maintaining a high level of ustomer satisfaction.

• Coordinated with different departments to process orders and follow up on requests.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Education

De La Salle University - Dasmariñas

August 2026

August 2026

Bachelor's degree, Tourism

Philippines

Skills

Data Entry & Documentation
Expert
Data Entry & Documentation
Expert
Time Management
Expert
Time Management
Expert
Japanese
Beginner
Japanese
Beginner
Customer Service Skills
Expert
Customer Service Skills
Expert
Administrative Assistance
Expert
Administrative Assistance
Expert
Etiquette and Formal Communication
Expert
Etiquette and Formal Communication
Expert
Strategic Problem-Solving
Expert
Strategic Problem-Solving
Expert
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
TOURISM MANAGEMENT
Intermediate
TOURISM MANAGEMENT
Intermediate

Languages

English

Expert

Filipino

Native Speaker

Korean

Beginner

Training and Certifications

Certifications
Certificate of Completion for Emergency First Aid Training
Certificate of Completion for International Cruise
Certificate of Completion for Flight Attendant
Certificate of Completion for Front Office Training
Certificate of Completion for 700hrs
Certificate of Completion for Flight Attendant Workshop
PTC Aviation Training Center
May 2025
Show credentials
Certificate of Completion for Front Office Training
Astoria Culinary & Hospitality Institute
May 2025
Show credentials
Training
Tourism Operation Internship Training
Sep 2025
Show credentials