Maurice Zaki

• Orchestrated the complete product development lifecycle, achieving integration of patient, doctor, and administrative interfaces that serviced a growing number of active users each month with minimal friction.
• Constructed a unified digital health platform, including real-time communication technologies and AI chat capabilities, that seamlessly addressed the diverse requirements of patients, doctors, and administrators at Harmon; raised user satisfaction ratings by 40% based on feedback surveys.
• Drove a comprehensive product redesign initiative that focused on strategic alignment and customer needs; efforts yielded a 20% reduction in development time, enabling faster market entry for new features.
• Enabled a seamless onboarding experience that boosted user adoption rates by 40% within the first month, utilizing tailored training sessions for all stakeholders to ensure platform proficiency and confidence.
• Implemented varied technology solutions from e-commerce to CRM systems that led to substantial advancements in process efficiencies and revitalized user experiences.

• Founded and lead a boutique technology consulting practice specializing in digital transformation, e-commerce innovation, and strategic technology leadership for growth-stage firms and large enterprises.
• Led a company-wide modernization initiative for a national furniture retailer, introducing agile methodologies and leading 50+ staff through hands-on training and roadmap development, improving project velocity by 35%.
• Designed and developed a modular, API-driven platform enabling B2B and B2C clients to offer recurring subscription services similar to Amazon's Subscribe & Save, accelerating time-to-market by 40%.
• Advised biotech and wellness startups on infrastructure strategy, vendor selection, and compliance (HIPAA, GDPR), enabling faster scaling and audit readiness.
• Partnered with executive teams at consulting firms including Sophelle and others to drive best-practice sharing and co-pitching efforts, unlocking $250K+ in new client engagements in a single fiscal year.
• Client Examples: (Juvenescence, HarmonBio, Sophelle, Bassett Furniture, Grik Therapeutics, Unifier’s Movement).

• Directed budgets and timelines for high-profile projects, achieving financial planning accuracy that lowered unforeseen costs by $200k while ensuring seamless project delivery aligned with company objectives and enhancing stakeholder satisfaction.
• Developed and launched an innovative IOS and Android app promoting healthy lifestyles, featuring personalized advice based on user's health data and compatibility with AI expansion. Ensured adherence to security standards, GDPR, PII, PHI, encryption, and performance requirements.
• Executed an expansive upgrade involving 12 key software applications such as Analytics tools, Warehouse Management Systems (WMS), and Document Storage solutions; these enhancements fostered interdepartmental collaboration by eliminating information silos within one quarter.
• Collaborated with the global CFO and CEO to streamline IT operations across the enterprise, leading to better performance, strengthened security, improved productivity, and contributing to business growth and success.
• Implemented a new governance process that refined decision making, alignment with business strategy, transparency, accountability, stakeholder support, communication, collaboration, risk management, compliance, and efficiency in technology and business operations.

• Led a corporate program which has outperformed expectations in the first months, with continued growth with 600K active subscriptions in the first 9 months, as result the company had increased next year's sales plans by $50 million dollars of incremental revenue.
• Spearheaded the comprehensive omnichannel initiative, 'Spark Auto Delivery’ as IT Sponsor; integrated systems across 800 retail locations, achieving seamless functionality on mobile web and iOS platforms for over 1 million users.
• Revamped and rolled out agile development methodologies to the newly formed cross-functional sprint teams to achieve significant improvements in quality and delivery speed, resulting in four major business initiatives launched within six months while exceeding sales targets by 300%.
• Established a new DevOps framework that incorporated continuous integration and deployment practices (CI/CD); accelerated the release cycle, achieving 30% faster product updates while enhancing inter-team communication and collaboration.
• Led the executive steering committee meetings, as the head of digital technology (Software Engineering, Product Management, User Experience, and Architecture), in discussing new digital initiatives and requesting budget and approvals for alignment of the business priorities and technical roadmaps.

• Defined and maintained the roadmap with senior leadership to prioritize and resource the expense and capital projects that will support the increased sales goal of $1.5B annually.
• Orchestrated daily operations and software engineering teams, within a multi-banner environment comprising five large retailers, fostering effective communication and transparency to meet company goals totaling $600M annually while reducing any delays.
• Drove efforts that transformed product roadmaps into actionable plans; enabled a faster rollout cycle that delivered 10 major feature updates per quarter to enhance customer experience across all platforms.
• Championed cross-functional collaboration on a new unified platform consisting of micro-services, leading efforts that enhanced data flow and reduced latency issues, achieving operational efficiency improvements over six months.
• Directed the software engineering teams for newly established HBC Digital divisions, overseeing onsite and offsite resources, ensuring synchronization among direct and indirect reports across all five retail banners.

• Scaled and mentored a global team of 130+ technologists, including 30 direct reports, cultivating a culture of innovation, accountability, and agile excellence.
• Mentored and scaled technical leadership bench, growing internal promotions and reducing contractor dependency by 40%.
• Led and architected the designs for two large company-wide projects to help achieve the goal of Omnichannel, with mobile (iOS & Android) and digital applications, which grew sales by 100% and beat demand plan by 1200% on the first day of soft launch.
• Recognized as top talent and selected as one of the top 30 employees, from a 15, 000+ employee organization, to participate in a leadership program, in collaboration with the CEO and senior leadership.
• Championed the vision and strategy for a comprehensive API build, enhancing catalog management and checkout processes; led initiatives that produced measurable site traffic growth of 30% within six months.
• Directed the end-to-end visioning and execution of all digital B2C elements within Saks systems, encompassing e-commerce, e-marketing strategies, omnichannel platforms, contact center solutions, and personalized marketing initiatives for enhanced customer engagement.
• Rapidly advanced through five roles of increasing scope and impact, culminating in leading the Saks Digital organization: Director of Application Development, Senior Manager of Application Development, Manager of Web Production, Application Developer.

• Strengthened the shopping cart system by adding new features, including multi-item addition, save for
later function, and secure order submission via VeriSign and Payflow Pro. This update resulted in a
118% increase in sales within the first year of implementation.
• Overhauled the website and introduced three innovative applications, enhancing user engagement metrics by
25% while ensuring seamless support for all front-end and back-end functionalities throughout the transition
period.
• Developed an advanced AI chatbot named SparkNotesBot, integrating seamlessly with AOL Instant
Messenger and SMS services to provide instantaneous answers from the SparkNotes database; achieved a
30% rise in user engagement metrics.
• Transformed critical components within existing software by refactoring outdated code and introducing
scalable features, yielding robust performance improvements across all platforms.
• Managed entire software development lifecycle from idea to buy-in, implementation, Q/A engineering,
documentation, and execution.