Business Development Manager
Rincon Ingenieros
Total years of experience :6 years, 10 Months
implementing changes to increase businesses market share within existing markets and also successfully penetrating new markets. In charge of growing the company turnover by driving sales growth through new and existing clients.
• Ensuring a targeted, proactive and commercial approach to business development.
• Making sure that all sales opportunities are fully explored and captured.
• Constantly reviewing procedures and processes to look for ways to make them more efficient.
• Developing customer awareness of the company’s services and products.
• Conducting professional presentations of new proposals.
• Anticipating market trends in the lookout for enhancing the company’s competitive advantage.
• Working closely with the company’s operations and marketing teams.
• Supported the German SmartPay business unit improving client relationship processes.
• Designed a care call guideline to raise client satisfaction by implementing care calls on a monthly basis.
• Designed guidelines for introducing the NPS survey to clients and for NPS call-backs.
• Integrated online business strategies in order to create awareness of our business around the (MENA) Middle East and Africa region.
• Enforced and encouraged constant improvement of the CRM processes.
• Resourcefully look after project accounts ranging from $20, 000 US - $550, 00 US
• Personally manage projects for: KEO International Consultants, Abu Dhabi Municipality, Emaar properties (Burj Khalifa holding company), GHD, Union Properties among others.
• Succesfully negotiated and closed a project with Emaar Properties worth $55, 000 USD
• Ongoing research on the craft-beer business around the world.
• Built and designed the machinery for brewing.
• Network managing, importing and finding hard-to-find raw materials.
• Directed and conducted brewing process.
• Developed innovative beer products using local spices and materials.
• Created employment for 3 assistants
• Built up revenues up to USD 20, 000
• Instructed English lessons for Technical degree certificate students, ranging from beginner-, intermediate-, and advanced-level students.
• Successfully handled groups of up to 40 students.
• Acted as a project coordinator between departments on construction projects
• Assigned personnel and resources to projects.
• Created reports and effectively maintained databases.
• Implemented new processes and optimized existing operational processes and CRM ERM.
• Prepare and serve food and beverages, while providing exceptional guest service
• Customer Relationship Management
Provided telephone technical assistance to American Tracfone users.
Was awarded the Burj Khalifa scholarship in the amount of 12000 USD. Student Fellow: Planning, managing and assisting events for MBA and MIB Students.