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Mawia Altahir , branch operations manager

Mawia Altahir

branch operations manager·Al Khaleejbank

Qatar

Master's degree, MBA

Work experience

Total years of experience: 17 years, 7 months

branch operations manager

January 2017 - Present

Al Khaleejbank

Khartoum, Sudan

I found this job using Bayt.com

January 2017 - Present

• Oversaw comprehensive branch operations, ensuring efficiency and compliance with banking regulations.
• Conducted employee performance appraisals, fostering a culture of accountability and professional growth.
• Played a key role in driving customer acquisition strategies, contributing to the bank's overall growth objectives.
• Enhanced customer service protocols, resulting in improved client satisfaction and retention rates.
• Collaborated with cross-functional teams to streamline processes and optimize service delivery in line with accounting and banking standards.
• Developed and implemented training programs to elevate staff performance and service quality.
Company industry:
Banking
Job role:
Banking

Retail Operation officer & Business Support Supervisor

October 2009 - February 2016

Bank Of Khrtoum

Khartoum, Sudan

October 2009 - February 2016

Company industry:
Banking
Job role:
Accounting and Auditing

Teller

January 2008 - September 2009

Sudanes Egyptian Bank

Khartoum, Sudan

January 2008 - September 2009

Company industry:
Banking
Job role:
Banking

Education

Sudan Academy for banking & financial studies.

August 2022

August 2022

Master's degree, MBA

Sudan

GPA (rating): Good

GPA (rating): Good

Open University Of Sudan

May 2015

May 2015

Bachelor's degree, Accounting

Sudan

Sudan Academy for banking & financial studies.

December 2008

December 2008

Diploma, Banking And Finance

Sudan

GPA (rating): Very good

GPA (rating): Very good

Skills

MS Office
Expert
MS Office
Expert
Marketing
Intermediate
Marketing
Intermediate
Accounting
Expert
Accounting
Expert
Teamwork
Expert
Teamwork
Expert
Banking
Expert
Banking
Expert
Finance
Expert
Finance
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Accounts Receivable
Expert
Accounts Receivable
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Team Leadership
Expert
Team Leadership
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Operation
Expert
Operation
Expert
Outlook
Expert
Outlook
Expert

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Certifications
CIB
Sep 2014
Training
customer service: key account management
EDRRK
Nov 2023
mobile financial services
banking and financial training center
Mar 2018