Senior Billing Coordinator
Dr. Sulaiman Al Habib Hospital
Total years of experience :19 years, 8 Months
Working under the Revenue Cycle Department I'm responsible for handling and monitoring all the process flows involved from a Patient's Admission to the submission of an Insurance claim.
• Monitoring Inpatient Management duties according to Hospital Policy and Procedures including discharge planning and Final Billing.
• Oversee and streamline billing and collection processes.
• Personnel development and staff trainings.
• Patient Co-ordinators escalated issues solved applying adequate measures.
• Monitor the discounts and write - offs with the objective of minimizing the revenue loss.
• Maintain frequent contact with other departments to obtain and analyze additional patient information to document and process billing.
• Plan and direct patient insurance documentation, billing and collections to ensure accurate billing and efficient account collection.
• Review Billing procedures to monitor and improve billing efficiency levels.
•Performing Inpatient Management duties according to Hospital Policy and Procedures including discharge planning and Final Billing.
•Maintaining open communication and collaborative relationships between hospital departments, staff, and physicians to coordinate optimal patient care.
•Working closely with the O.T. department in terms of scheduling of Surgeries, Insurance Approvals review and case management.
•Maintaining a good rapport with the physicians in order to resolve patient status issues.
•Printing/E - Mailing the OR Schedule daily to ensure that all surgeries are scheduled in the correct patient type (IP or OP) and contacting concerned Staff and physicians as necessary. E - mailing to appropriate departments daily or as requested regarding scheduling errors.
•Supporting activities and processes that optimize patient and family satisfaction - Especially which Involves the patient, significant other, family, and other health care personnel as appropriate.
•Co - ordinating the entire process of admission & discharge.
•Providing individualized education to patients and families; documents discharge education needs as deemed appropriate.
•Initiating discharge plans and arranging referrals to post-acute providers as and when needed.
•Identifying issues with reimbursement, Insurance Approval Status length of stay - By timely working on Extension Requests as required by the Insurance Companies - reporting any issues with Operations & Billing Manager.
•Financial Counseling - Along with Estimates for Patient's - Self Paying for Elective/Emergency/Scheduled Admissions.
•Collection of payments for uncovered Services by paying a personal visit to the patient's bed along with Final Billing of Services to the Insurer.
•Preparing daily reports of different timings of Admission & Discharge Status - Submitting to the Operations Manager -Strategy to efficiently work on Bed management.
•Preparing the KPI's report for a monthly basis - submitting to the Operations Manager.
• Insurance/Corporate Approvals.
• Demographic Data entry on opening Patient Visits, Insurance details, Service Receipts, Collection of Patient Amounts & Bill Closing.
• Financial Counselling for Patients.
• Monitoring the work flow of fellow Cashiers.
• Reconciliation of Daily Cash Collection Reports/Bank Deposits.
• Admission & Discharge Processes monitoring.
• Estimates for Outpatients & Inpatients.
• Billing for Outpatient/Inpatients cum Corporate clients Billing.
• Petty Cash payments.
• Keeping track of DCAS(Dubai Ambulance Calls)patients in terms of revenue.
• Monitoring the call flow & revenue generation of on call doctors facility.(800 Dr.)
• Refunds of patients - Management.
• Data Entry - Direct Service Posting.
• Receiving payments for Ambulance/Marketing Events
• Verbal/Written approvals from Insurance/Corporate Companies - OP & IP.
• Indirect & Direct marketing to promote business growth.
• Receive and receipt a variety of payments and other cash and cash-related transactions.
• Verify and post to appropriate accounts; issue receipts.
• Prepare daily cash bags for cashiers; maintain and balance vault cash and daily cashier charge activity.
• Prepare cash receipts for bank deposit; prepare daily cash reports and balance the cash drawer; reconcile cash, cheques, and credit card receipts daily, and investigate and resolve any out-of-balance problems.
• Verify daily, cashier cash transfers.
• Assist individuals in the accurate application of their transactions, and when necessary, research records on electronic and other available files to provide information regarding financial status.
• Maintain electronic files necessary to generate daily reports.
• Provide information to patrons regarding pertinent rules, policies, and procedures related to cash and cash-related transactions.
• Direct patrons to proper offices, as appropriate, to seek resolution of problems beyond the information available to the cashier.
• Project currency and coin requirements and reorders as necessary.
• Lead and guide the work of cashiers; answer questions and resolve problems.
• Answer telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents.
• Perform miscellaneous job-related duties as assigned.
• Answered customers questions, and provided information on procedures.
• Bagged, boxed, wrapped, or gift-wrap merchandise, and prepared packages for shipment.
• Computed and recorded totals of transactions.
• Issued receipts, refunds, credits, and change due to customers.
• Maintained clean and orderly checkout areas.
• Monitored checkout stations to ensure that they had adequate cash available and that they were staffed appropriately.
• Processed merchandise returns and exchanges.
• Received payment by cash, cheques credit cards, vouchers, and automatic debits.
• Kept periodic balance sheets of amounts and numbers of transactions.
• Posted charges against patients' accounts.
• Paid company bills by cash, vouchers, and cheques.
• Catering to the needs at the counter Level and monitoring the respective finance
Transactions involved.
• Followup on the Outstanding Payments of the various Corporate Clients.
• Accounts Assistant job profile also involved at various levels.