May Ann Ramos

Duties and Responsibilities:
• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Make appointments and prepare the bill patients and reimbursement claim form and receipt the money.
• Fax, scan, file documents and prepare documents for mail out. Open, stamp appropriately and distribute incoming mail. Type the documents as required with a high level of accuracy.
• Maintain accurate log of specimen for external pick up.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting the orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule, reminding provider of service delays.
• Helps patients in distress by responding to emergencies.
• Represents general practitioner by screening incoming telephone calls, recording and transmitting messages.
• Scheduling, receiving, and announcing scheduled patients and visitors.
• Sreening unscheduled patients and visitors.
• Arranging referrals to other health care providers.
• Scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Ensures general practitioner productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
• Preparing medical reports and summaries and patient histories.
• Maintaining patient records; recording meeting discussions.
• Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
• Maintains patient confidence and protects operations by keeping information confidential.
• Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains quality results by following and enforcing standards.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Great guests and make them feel comfortable.
• Learn menu items and be able to describe them appropriately to guests.
• Take beverage and food orders.
• Deliver beverages and food in a timely manner.
• Check-in with guests to ensure that everything is going well.
• Clear dirty dishes from table.
• Refill beverages throughout the meal.
• Deliver guest’s bill and thank them for dining at the restaurant.
• Work with other servers and be a team player.