Evaluator/Service Checker
International Service Check
Total des années d'expérience :10 years, 8 Mois
Quality Control through Mystery Shopping, Benchmarking and Phone call audits
Operating in the following sectors:
- Food & Beverage
- Hospitality
- Retail
- Automotive
- Luxury
- Banks
- Fashion
- Government
Quality Control through Mystery Shopping, Benchmarking and Phone call audits.
Operating in the following sectors:
- Food & Beverage
- Hospitality
- Retail
- Automotive
- Luxury
- Banks
- Fashion
- Government
• Achieve corporate fundraising income targets for the partnership.
• Implement creative profitable fundraising campaigns with businesses, engaging with customers, monitoring progress and evaluating benefit from the account.
• Act as the day to day manager and central point of contact for the partnership, ensuring the strategy is fully implemented and partnership with Marcom key accounts is well serviced.
• Raise awareness of the work and the urgent needs for accounts. If any changes are to be made in contracts and relationship weakness with the account.
• Support and work within the framework of the Fundraising Strategy positively at all times.
• Support the Project Manager and Head of team/department as required.
• Support partnership as required.
• Quick and productive response to accounts requests.
• Manage to write the technical proposal.
• Arrange regular meetings.
• Manage complete execution.
• Focus on the Direct Marketing.
• Meeting with clients and walk-ins for Hotel tours, discussing venues, rates, Hotel services and events' details.
• Research to identify clients, sector opportunities, and competition.
• Managing Events including conferences, meetings, speaking engagements, seminars, trade shows and exhibits, starting from booking the required spaces, generating & sending proposals, agreements and issuing internal banquet event orders (BEOs), etc.
• Maintain database of corporate, social & media contacts.
• Organize customer records, develop written correspondence and handle catering sales-related communications.
• Solicit and generate new and repeat business.
• Handle RFP’s.
• Assist with selling guestrooms, meeting rooms and additional services to companies or groups as needed.
• Monitor and direct sales leads to outside sales managers, providing motivation, support, encouragement, and direction to all members of the catering sales department.
• Maintain efficient sales office procedures for productive use of staff time and insuring the maintenance of accurate and updated account files and follow-up procedures.
• Supervise the resolution of key incidents liaising with various teams and reporting to the head office center.
- Assist the DOC in maintaining relations and communications.
- Handle the Office daily operation, which includes all Secretarial duties and managing the various catering aspects.
- Research to identify clients, sector opportunities, and competition.
- Create marketing collateral, including white papers and technical papers.
- Managing Events including conferences, meetings, speaking engagements, seminars, trade shows and exhibits, starting from booking the required spaces, generating & sending proposals, agreements and issuing internal banquet event orders (BEOs), etc.
- Maintain database of corporate, social & media contacts.
- Produce and distribute Sales & Wedding Kits.
- Manage the administrative tasks of the catering sales office.
- Organize customer records, develop written correspondence and handle catering sales-related communications.
- Solicit and generate new and repeat business.