Director of Operations Food & Beverage
CityLand Group (cityLand mall, Miracle Garden, Butterfly garden)
Total des années d'expérience :25 years, 9 Mois
Fully responsible of setting and executing business plans for all F&B brands and for the F&B division and identifying business development opportunities in existing and new markets and identifying, negotiating and acquiring new F&B brands.
Fully responsible and owner of the F&B Division performance and P&L.
In charge of the relationship with Franchisors and the adherence and compliance with the Franchise agreements and the development plan for each brand.
Managing over 110 staff members, guiding and supervising a culturally diverse workforce
Set up and managed all aspects of the F&B division, during and after the pre-opening phase
Designed outlets concepts, menus and collateral for all outlets
Created Outlet Service Flow Charts, Step By Step, Outlet training manuals and programs
Designed menus, beverage and wine lists trough market study and price comparisons
Negotiated contracts with suppliers to increase profitability
Timely analysis of Food & Beverage prices in relation to competition, Development and maintenance of all department control procedures, Handle all Food & Beverage inquiries, Completion of monthly forecast., Assist in menu planning and pricing, Development and maintenance of department manual, Supervision of weekly payroll input., Participation in Manager on Duty shifts as required.
Developing and implementing learning strategies and programs, Designing e-learning courses, career plans, workshops.., Create and execute learning strategies and programs, Evaluate individual and organizational development needs, Implement various learning methods companywide (e.g. coaching, job-shadowing, online training), Design and deliver e-learning courses, workshops and other trainings,
Plan and manage the operation to achieve maximum efficiency and profitability.
Plan and manage the operation, Pre-opening, Organize and manage the structure, Making adjustment as when required to fit the development process…, Develop, communicate & implement new company procedures, process, and service guidelines, Monitoring the success of each implementation, Overseeing and supervising all department Heads ensuring that all policies and standards are strictly adhered, Formulating policies based on guest feedback, trends in the business and company’s future plans.
-Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
-Conduct regular training sessions with the assigned team
-Evaluate the performance of the assigned team and initiate internal development and promotions
-Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
-Handle the welcome and seating of arriving guests with the assistance of the Hostess
-Maintain a professional and friendly relationship with the outlet patrons
-Establish and update the outlet’s database of regular guests
-Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
-Involved in the outlets promotional activities.
Supervise the purchase and storage of food / drink to ensure compliance with business and legal requirements.
Keep all accounting records on takings and expenses to ensure accurate reporting.
Manage and hire staff to ensure good cover and required good delivery of service.
Oversee the restaurant operation during duty hours.
Develop work floor plan for the whole week
High-end French restaurant with Mediterranean twist.
Accommodating all VIP (diplomate, businessmen who lives or in a visit to Rabat or Casablanca)
In-charge of taking orders and inventory
Three years diploma, allowed me to get all what require to start my career in hospitality industry and to get the basic of food and beverage management I pass trough 9 training in different hotels and clubs Nominated as the best trainer in Hilton Morocco on 1997
University Degree in Development Economic "Human resource management" from Mohammed V University -Rabat- Morocco.