Customer relationship management coordinator
Babel
Total years of experience :10 years, 9 Months
Meet sales target, turn a complaint into a sales lead, handling guests complaints, Create customer relationship management, guest relations and sales manuals including all the policies, procedures and standardized forms.
In charge of all key corporate accounts for all pharma guests, placing reservation, preparing offers and follow up on PO and bills.
Guest assistance with booking
Events Management(Private corporate events, weddings, ministry gathering)
Assist operations team to prepare for special occasions
Increase corporate guests through follow up, assistance and account monitoring
Conduct studies including: Mystery shopping, SWOT, Guest satisfaction and more
Building a loyalty program through the CRM
Conduct daily calls for more than 100 guests per day