Senior Consultant- Marketing & Client Relations
Wild Discovery
Total years of experience :6 years, 6 Months
Oct 2013-Apr 2014 Wild Discovery Dubai, UAE
Wild Discovery, a leading Tourism company focusing on corporate travel & holidays
Senior Consultant- Marketing & Client Relations
• Meeting with potential Clients to introduce the company, its services & its offers
• Closing new Corporate deals with new clients in the UAE
• Signing new deals with suppliers to enhance company revenues
• Reviewing & preparing marketing material for new offers & products
• Making sure all distribution channels are correctly implemented & monitoring the feedback
• Contacting Clients to get feedback on the company's services to maintain old customers & build new ones
Sep 08 - Oct 2010 Emaar Properties Dubai, UAE
Emaar Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles
Senior Executive- Client relations & Property Transfer
• Preparing and processing exceptions for cases that need special management approval, making sure that all data is correct
• Attending Management meetings & presenting them with requests that require special recommendation and approval
• Analyzing exception cases to ensure that the company's policies are met
• Liaising with Legal department to ensure contacts are finalized & to ensure data & closes are well explained to investors
• Conducting necessary research with other departments on behalf of customers
• Meeting with investors & guiding them to solutions to the problems they are facing in their communities
• Providing clarification to customers with regard to customer life cycle policies & procedures
• Coordinating with all the departments in Emaar to facilitate the requests of customers and to help maintain the standards and quality
• Using "Oracle" system to maintain accurate customer history and feedback
• Meeting with investors to process resell of Emaar properties
• Attending to customers at Emaar Desk in "Dubai Land
• Department" and processing their Land registration formalities
• Coordinating between Dubai Land Department, Emaar and legal department to complete Transfer of properties for investors
• Was able to win management's approvals for several cases during the 2008 global recession that minimized losses to both investors & the company
• Managed & processed VIP client's requests & follow ups prior & post to the opening of Dubai's Burj Khalifa in 2010
Nov 04-Sept 07 Emirates Airline Beirut, Lebanon
Passenger Sales and service executive -Emirates Main Office
• Handling telemarketing calls through assisting & processing Travel agencies & direct customers' requests
• Performing all tasks related to reservation & ticketing at the Emirates counter
• Controlling and maintaining records for all revenue accountable documents
• Coordinating with travel agents to increase sales revenue
• Coordinating with Dubai Head office to process visa formalities
June 04-Oct 04 Asfar Travel Beirut, Lebanon
A local travel agency specified in corporate & individual tour operating
Executive - Customer Relations
• Responsible for Asfar Travel & Tourism agency's customer relation department
• Preparing daily & monthly sales reports
• Creating and updating Business profiles
• Dealing with local & international suppliers
• Organizing package tours & tailor made deals according to individual & corporate requests and need
June 03-Oct 03 Fast Mondial & Marine Beirut, Lebanon
Marine Shipping line & General Sales agents for the Italian suppliers "Italia Tours"
Executive - Sales & Marketing
• Coordinating between Beirut & Italy office to ensure all Italia Tour products are well marketed in Lebanon
• Selling Italia Tour packages to local and international markets, whether to direct customers or local travel agents
• Attaining sales targets on monthly basis
• Handling customer's daily follow ups & complaints
• Dealing with various travel suppliers to meet individualized customer needs
2000-2004 Lebanese University Beirut, Lebanon BA Business Management- Travel & Tourism: Faculty of Hospitality Management