Store Manager
Royal Sporting House
Total years of experience :14 years, 3 Months
• Inbound Stock Control and Inventory.
• Daily, Weekly and Monthly KPIs Reports.
• Sales Enrichments Action Plans.
• MIS Forecasting & Floor Management.
• Customer Service Standards and Sales Etiquettes Quality Control.
• Real Time Sales and Complaints Attendant.
•Completes store operational requirements by scheduling and assigning employees; following up on work results.
•Maintains store staff by recruiting, selecting, orienting, and training employees.
•Achieves financial objectives by preparing an monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Secures merchandise by implementing security systems and measures.
•Protects employees and customers by providing a safe and clean store environment.
•Maintains the stability and reputation of the store by complying with legal requirements.
•Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.
•Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Focus, Result Oriented, High Energy, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication.
I MANAGE THE STORE, AND IS RESPONSIBLE FOR ACHIEVING COMPANY TARGETS AND MAINTAINING STORE STANDARDS WHILE SUPERVISING THE SALES STAFF AND DIVIDING THE TASKS AND MAKE SURE THEY ARE DONE IN THE CORRECT WAY. IN ADDITION FOR CONDUCTING CUSTOMER SERVICE TRAINING AND EVALUATION EVERY 5 WEEKS TO STRENGTHEN THE WEAK POINTS IN THE STAFF.
Handles petty cash and maintains cash records.
Prepares all related staffs overtime.
Checking daily emails and action to be taken if required.
Maintains Ministerial documents in store.
Responsible in checking DSSR and rectifying any discrepancies.
Ensure knowledge of daily / weekly targets & lead associates in achieving them.
Accurately complete mark downs, ticketing & tagging checks
Ensure awareness of stock loss issues & follow correct till procedures at all times.
Other administration duties as required.
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