Maya Ramadan

Duties & Responsibilities during my work position:
- Creation and verification of all swift messages for L/C & L/G & B/C.
- Creation and verification Letter of Credit forms, terms and conditions according with UCP 600 and ISBP 745.
- Responding to inward correspondences from correspondent banks.
- Maintain Outward & Inward letter of credit from A to Z, including examination documents.
- Maintain Outward & Inward Bills for Collection.
- Maintain Counter letters of guarantee (foreign letters of guarantee).
- Maintain local letters of guarantee (Bid bond-Performance bond).
- Maintain Inward & Outward Transfers and controlling foreign deposits accounts in correspondent's banks.
- Check the daily reports & ensure all commissions are collected.
- Reconcile the internal A/C for trade finance department.
- Provide necessary reports to other departments as well as central bank periodic reports.
- Monitor the cancellation of the expired files.
- Trainer for the new employees in bank branches.
- Creation all related transactions of Trade Finance Department.
- Validation of the transactions inputted by staff clerk.
- Ensure to alert Banker with respect to any delays along with potential issues.
- Adhering to time limits permitted by ICC vide UCP, URC & URR.
- Coordinate with other department to seek timely decisions on all Foreign Trade transactions.
- Ensure high standards of confidentiality to safeguard commercially sensitive information.

Duties & Responsibilities during my work position:
- Open all types of accounts for individuals (current, saving, Mutual, and Minor account's) or corporations and make sure that requested documentation is complete and accurate.
- Review accounts opened by other customer service officers and handle account closing operations.
- Check dormant accounts, and approve customer's signatures.
- Link all types of Islamic deposits and Review renewed it as customers Requirements.
- Prepare statements and certificates for the embassies.
- Prepare account statements.
- Receive Murabaha and all other financing applications from customers (Procurement contracts and whatever documents related to it including Holding power of attorney contract )
- prepare the corresponding financing agreements and provide the credit approval for it.
- Prepare the contracts (sales contract, draft) and follow up to sign it then sending to the operation department.
- Follow up with operations department for providing our customer's all requirement's of Cheque book's / ATM / credit card / visa card and whatever else of Complementary services to avoid any delay.
- Ensure high standards of the Bank secrecy.
- Establish relationships with customers including visits at their premises and market the bank’s products and services.
- Educate customer how to use the Bank products.
- Answer customer’s inquiries: receive customers and answer their inquiries, by offering them advice and resolve their problems.
- Coordinate with Tellers and branch operations staff on an “As Is Needed” basis to ensure smooth operations, and timely and friendly service delivery.
- Ensures compliance to internal service quality standards and compliance to audit requirements
- Present best bank image at all times.

Duties & Responsibilities during my work position:
- Responsible of Internal Audit and Compliance department duties and tasks and review their reports which are sending to the central Bank.
- Supervision for call center department.
- Coordinate with other department to create Policies and procedures to regulate the company's work as well
- Responsible of finding the best way to service the customer and follow up to ensure that it is applying.
- Monitoring all branches to be ensure of applying the quality when the services are provided.
- Follow up the Satisfaction of the customers and find the ways to develop the services to match their needs and time.
- Auditor of banking transactions.
- Provide necessary reports to other departments.
- Make sure of applying Western Union laws and follow up for the transaction's which are Suspended in the OFAC.
- Communication with OMT company in Lebanon which is the formal agent for Western Union in Syria & Lebanon.

Duties & Responsibilities during my work position:
- Supervision of all transaction (send & receive & exchange) in the branch.
- Ensure of applying all the company's Policies and procedures.
- Supervision of the employees and their behavior and Performance.
- Monitoring the Finance bloc in the branch and supplying it with its need immediately.
- Reporting the management daily for internal & external income of the branch.
- Trainer for the new employees in the branch.
- Supplying the compliance of all reports do they need and follow up with them for the Suspicious cases.

Duties & Responsibilities during my work position:
- Sending and receiving the Western Union money transfers for customers.
- Currency exchange transaction's
- Provide the supervisor of the reports which are showed him workflow in my window and my need of money .
- Marketing for Western Union service (Instant financial remittances).
- Present best image at all times