Customer Service Specialist
Croma, Infiniti Retail Limited
Total years of experience :3 years, 5 Months
Job Responsibilities:
Deal Directly with Customers either by face to face, telephonic, or digital media.
To Manage online orders from the company website for Rajkot.
To check Inventory of all India and to Procure order goods from stock wherever available.
Resolve Customer Inquiries and Complains with coordination of related departments.
To Provide Feedback on the Efficiency of the Customer Service Process.
Preparing and Submitting Digital Attendance Reports to the Management.
With Great Team-Work Management able to Achieved 200% of Target.
Job Responsibilities:
Installation of Servers, Firewalls & Routers.
300+ Cameras & 500+ Desktops Technical Maintenance.
Dealing with all Technical Complaints and Queries.
Preparing and Submitting Digital Attendance Reports to the Management.
Providing Technical Training to Office Employees, Teachers & newly recruited staff.
Within 2 months developed a centralized network for both Schools.
Connected more than 500 stand-alone Desktops to Server as Client.
Managing & Maintaining IT Infrastructure of Both Schools at the same Time.
Job Responsibilities:
To Interact with Client to determine what kind of IT Solution they need.
To Provide Guidance and Assist Client for The Right Solution.
To Diagnose & Troubleshoot Desktops or Laptops.
Create & Develop Networks in Supermarkets, Jewellery Stores, or Corporate Buildings.
Topics: Basic Electronics, Computer Hardware, MS-Office, Operating Systems, Networking, CCNA, Server, MCSE.
