lead AfterSales Support
nextcare Lebanon
Total years of experience :18 years, 11 Months
Work with the IT department for system enhancement.
Upload prices on the system.
Uploads and manages approved standard codes in the system.
Prospects, negotiates and solve queries, complaints and request related to codes and prices on the system.
Generates back-end data for analysis and take necessary action.
Closely works with all the departments within Operations to solve and facilitate any obstacles that can delay or prevent claims processing.
Maintains the correct Network data on the system to ensure our members/clients direct access at health Providers around the world.
Provides weekly reports to the Manager and daily updates on priority matters.
Assist other departments in difficult times on specific tasks.
Prepares agendas and take minutes of the meetings if needed.
•Schedules and sets up meetings, conferences and events as requested.
•Prepares and drafts outgoing mail.
•Prepares and maintains filing system for projects.
•Maintains and up-keeps confidential hard copies and electronically records and files
•Maintains the office database.
•Prepares and organizes information and data in a file for each project.
•Answer and transfers phone calls.
•Follows up and reports on progress of assigned duties.
•Performs general clerical duties that include but not limited to photocopying, faxing, mailing and filing.
•Provides administrative support to the senior management.
Other responsibilities:
•Registration of received bills from healthcare providers and create its corresponding batch.
•Check all outstanding claims during the month and make the necessary follow up on them.
•Check all insured for renewability on a monthly basis.
Preparing the pre-approval for the expatriate to the ministry of labor.
•Reserve for the expatriate place in the airplane by talking to the travel agency
•Informing the expatriate about their date of traveling by talking Helpers Agency in the foreign.
•Preparing the papers for the expatriate for the Lebanese general security..
•Renew their papers and all the necessary documents.
Ain El Hossa - Restaurant
Hammana - Lebanon
Serving needs of clients.
