محمد إدريس

• Managed and maintained comprehensive documentation of IT assets, including servers, laptops, and software licensing, utilizing Manage Engine Software for efficient tracking.
• Acted as the primary coordination point for the specification and procurement of IT hardware and software assets, ensuring timely availability and compliance.
• Assisted in the development and dissemination of network and PC policies, enhancing employee understanding and adherence through effective training sessions.
• Delivered exceptional telephone, remote, and email support to internal users, achieving a high first call resolution rate and improving overall user satisfaction.
• Demonstrated strong problem-solving skills and a commitment to continuous improvement in IT support processes.

• Expertly troubleshoot Cisco routers and switches to ensure network reliability and performance.
• Provide comprehensive support for server, network, and desktop hardware, along with software applications and networked printers.
• Train non-technical staff on efficient and effective computer usage, enhancing overall productivity and user satisfaction.
• Maintain accurate office records and manage the issuance of vehicles, ensuring proper documentation and accountability.
• Demonstrated ability to resolve technical issues swiftly, contributing to improved operational efficiency and user experience.
• Foster a collaborative environment by effectively communicating technical concepts to diverse audiences.

• Supervised and mentored IT staff, enhancing team performance and onboarding new employees effectively.
• Planned and managed comprehensive IT projects, ensuring alignment with organizational goals under the guidance of the IT Manager.
• Implemented strict internet access controls, safeguarding office networks by restricting personal devices.
• Installed and configured workstations, ensuring seamless hardware connectivity and software installation for optimal performance.
• Conducted configuration and maintenance of critical IT equipment, ensuring reliability and efficiency in operations.
• Developed strong troubleshooting skills, providing timely support and solutions to enhance user experience.

• Managed configuration and maintenance of Windows Server 2008 Domain Environment, ensuring optimal performance and security.
• Administered Domain Controllers (2003 & 2008) and Additional Domain Controller, enhancing network reliability.
• Configured and maintained ISA Server (2004 & 2006) to secure network access and improve traffic management.
• Oversaw Antivirus Server (Kaspersky Antivirus), ensuring robust protection against threats.
• Managed File Server, facilitating efficient data storage and access for users.
• Troubleshot Cisco Routers and Switches, resolving connectivity issues and enhancing network performance.
• Provided support for server, network, and desktop hardware, ensuring seamless operation of IT infrastructure.