Customer Support Specialist
Amadeus Qatar
Total years of experience :22 years, 1 Months
• Conduct weekly agents training in using
Amadeus system and other products.
• Support the day-to-day calls for trouble
shootings, sign in creations, and use of all
Amadeus products.
• Keep a track record of daily log calls in
CRM.
• Action Emails regarding Helpdesk queries
• Prepare agenda and course topics using
PowerPoint
• Keep records of calls using Microsoft
Excel
• Keep records of weekly training.
Raise and follow up IR, claims, and work
order in the central team
• Ability to handle an average of 50 percent
of daily on peak season
• Ability to assess ADM validity as per
system rules.
• Ability to handle global accounts such as ExxonMobil, AECOM, and General Electric as per the company's
approval flow.
• Expertise to arrange a flight, hotel accommodation, land transports, and other travel-related services
based on a Global travel procedure.
• Competence to action emails and attend to call inquiries.
• Ability to prepare daily sales reports on time.
Operational Duties:
• A potential team leader of Travel consultants and Marine trainees.
• Ability to manage day-to-day operations.
• Ability to supervise bookings of an average of 15 marine vessels per month without delays.
• Ability to designate duties among consultants and trainees.
Administration Duties:
• Ability to prepare monthly sales reports on time.
• Completed IATA and PAL requirements as an authorized ticket agent.
• Ability to comply with the company's business permit, airline, and GDS affiliations.
• Ability to negotiate with company suppliers.
• Organizing and maintaining e files and records.
• Planning and scheduling meetings and appointments.
• Attends management weekly meetings.
• Preparing and editing letters, reports, memos, calendar, minutes of the meeting, and emails.
• Tracking petty cash and keep office supply records.
• Handling of Carlson Wagonlit Client such as Oracle Philippines.
• Arrange flight, hotel accommodation, land transports, and other travel-related services based on a Global travel procedure.
• Action to emails and attends the call queries.
• Organizing and maintaining files and records.
• Planning and scheduling meetings and appointments.
• Preparing and editing letters, reports, memos, minutes of the meeting, calendar, sales proposals and emails
• Making travel and guest arrangements.
• Answering phone calls and taking messages
• Handles travel bookings of corporate and walk-in clients.
• Organizing and maintaining files and records.
• Handle clerical duties such as encoding data, sending and receiving faxes, answering telephone calls, and relaying messages.
UNIVERSITY OF STO TOMAS, Espana, Manila, B.S. Tourism, SY 1994-1998