Call Center Agent
Tanfeeth,Emirates National Bank Of Dubai
مجموع سنوات الخبرة :3 years, 2 أشهر
Duties and Responsibilities Carried out: -
Greet customers over the call & inquire into their purpose of calling
Ask questions to determine nature of problem or query
listen to customers questions & concerns
Provide customers with information once verification has been established & assist customers through online and phone banking problem
Provide appropriate answers & responses in a polite and friendly manner
Identifying customers’ needs, clarify information, research every issue & provide solutions
Follow a set script to respond to customers’ inquiries regarding products and services.
Follow communication “scripts” when handling different topics
Adherence to standard work procedures while handling customer calls and comply with information security and data privacy policies
Instruct customers about security concerns regarding their accounts and online transactions
Provide customers with information on their account statuses, and any past dues in their names.
Assisted customers with their queries and problems by chat and e-mail.
Manage and resolve customers complaints
Responds to customers inquires with regards to banking products & services
Research required information using available resources.
Handle and resolve customer Internet Banking inquiries & general complaints
Route service requests to appropriate departments when necessary
Capture every mandatory information with accuracy while raising service requests
Provide precise and accurate information to customers
Follow up with customer calls & complaint that were raised
Generate tickets for problems or issues that cannot be resolved over the telephone, and follow up on ticket statuses
Location: Falcon Tower, Shop Room 2, Ground Floor, Behind Emirates Concorde Hotel.
Duties and Responsibilities Carried out: -
•Greet and assist visitors in a courteous and professional manner.
•Determine purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
•Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
•Responds to patients', prospective patients, and visitor inquiries in a courteous manner.
•Answer the telephones in a courteous and professional manner within 3 rings.
•Booking Appointments for Patients and following up appointments booked by patients.
•Scheduling and confirming patient’s appointments.
•Managing answering more than one phone lines.
•Following up patient calls when necessary.
•Handle telephone calls and take messages; assist callers & patients with the necessary & accurate information.
•Handled patient’s inquiries both telephonically and by email.
•Registering new patients and updating existing patient demographics by collecting patient’s detailed information including personal and financial information.
•Provide necessary support to ensure that patient registration process is in order.
•Serve as a
courses: MS Office Certificate at Oasis Educational Institute, Dubai
courses: : Cambridge Skills Award in Information Technology