Mays Abu-Hantash

• Requirement Analysis: Engaged with clients to gather and analyze business requirements, ensuring solutions align with their strategic
goals.
• Solution Design: Designed customized BI solutions, including
dashboards, data models, and reporting frameworks tailored to
client needs.
• Technical Demonstrations: Conducted comprehensive product
demonstrations and proof-of-concepts (POCs) to showcase BI
tools’ capabilities and value.
• Proposal Development: Collaborated with the sales and technical teams to prepare detailed proposals, including cost estimation
and technical specifications.
• Stakeholder Engagement: Built and maintained strong
relationshipswith clients, understanding their evolvingneeds and
ensuring long-term satisfaction.
• Market Research: Conducted competitive analysis to identify
market trends and align offerings with industry best practices.
• Training and Enablement: Provided training sessions to clients on BI tools and technologies to ensure smooth implementation and adoption.
• Cross-functional Collaboration: Worked closely with product and development teams to address client-specific customization
requests.

• Developed dashboards and reports using Power BI/Tableau to
support decision-making.
• Led a team of BI analysts and ensured timely, accurate data
delivery.
• Automated reporting processes using SQL and Python.
• Monitored KPIs and provided actionable insights to leadership.

• Working in various Projects for Online delivery Platforms/Operation
• Discovering, analyzing and interpreting trends or patterns in complex datasets to perform analyses in salesforce goldfinch
• Working within and across departments to bring new strategies to life
• Embedding data into decision making across the business as well as skilling team members.
• Creating Data Models and Data cleansing Using Google Big Query as well as maintaining the Datawarehouse solution for google cloud.
• Preparing scope of work and project plans to deploy & adopt Process Re-Engineering Methodologies.
• Creating Dashboards using Microsoft Power BI to support decision making.
• Handled the creation of data sets from multiple structured & unstructured data.

• Working in various Projects in GCC as a technical lead in Data & AI Services
• Attend internal meetings with engineering, product management and other teams to provide product information, presentations, demos or other crucial feedback.
• Leading pre-sales activities for Microsoft Data & AI Cloud Solutions in GCC.
• Establishing deep relationships with key technical resources and executives within portfolio partners & strategic customers.
• Creating Data & AI Cloud services adoption plans for strategic customers which aligns with their line of business digital transformation.
• Lead and contribute with presentations and discussions in customer workshops, providing solution and technical expertise.
• Preparing scope of work and project plans to deploy & adopt Microsoft DATA & AI Cloud services.
• Leading design workshops with strategic customers.
• Offered friendly and efficient service to all customers, handled challenging situations with ease
• Identified issues, analyzed information and provided solutions to problems
• Worked with strategic customers to understand needs and provide excellent service
• Ease of highlighting root causes / critical impact categories across project portfolio.
• Creating Dashboards using Microsoft Power BI.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence
• Handled the creation of data sets from multiple structured & unstructured data.
• Worked with strategic customers as a Data & AI advisory.

• Translate business needs to technical specifications.
• Manipulate and moving data where necessary.
• Produce reports and insights for internal teams.
• Using combination of SQL and R to extract data.
• Data validation and testing of processes.
• Ability to produce dashboarding reports and work with data visualization tool (Tableau/Looker).
• Present findings and communicate with non-technical members of staff.
• Develop and execute database queries and conduct analysis.
• Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
• Designed customized data collection models for specific visualization tasks.
• Optimized BI reporting capabilities for secure server environment.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.

• Ensures high quality data is collected for analysis and continually verifies integrity of the data.
• Identifies errors and determines the best course of action to correct and prevent errors going forward.
• Collects, blends, unifies, and securely manages various data sets for the Career Center.
• Oversees and analyzes information to identify, interpret, and report trends or patterns within data sets.
• Synthesizes analysis with the creation of data visualizations, graphs, reports, and presentations to guide programmatic decisions.
• Develops content for seminars, forums, and presentations.
• Works with the Assistant Director of Technology and Innovation to securely store and protect confidential data; strategically manages available resources to coordinate multiple shared and individual efforts of career services at AUM.
• Resolves technical issues that may come from sourcing and translating varied data sets.
• Manages relationship and translation of data for both technical and non-technical audiences.
• Build positive relationships with and collaborate with AUM Career Center staff, AUM Registrar's Office, CACS, InfoSec, affiliate career offices, and the AUM Division of Student Affairs.
• Provide direct support to AUM Career Center Planning Team, as needed.
• Time support and scheduling for university time.
• Designed and developed schema data models
• Developed tables, views and materialized views using SQL
• Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
• Trained employees on software to improve data management, monitored use and suggested improvements

• Executed number of projects related to refugee’s transfer to Canada. In total, more than 30, 000 applications have processed.
• Interviewed Refugee claimants and collected necessary details to complete their applications. Successfully interviewed more than 300 claimants.
• Successfully Executed a project that resulted in taking more than 10, 000 passport photos for claimant applications.
• Worked as liaison to translate application requirements to non-English speaking claimants. This was extremely important to complete the necessary paperwork to successfully process applications.
• Flexible to handle any of the required work such as taking photos for refugees and attach it in their applications.

• Implemented projects for clients for both public and private sectors. In example, Ministry of Planning
• Implemented project to deploy IBM FileNet P8 on 15 desktop workstations for ministry of planning; ( FileNet is an IBM Enterprise-level Content Management Platform - ECM)
• Interviewed clients and Gathered requirements for the project
• Researched and analyzed the project requirements including deployment and configuration requirement, hardware availability and integration requirements.
• Deployed the FileNet software on 15 workstations
• Installed and configured the software implementing full integration with the client archiving and imaging systems.
• Trained customers on best practices and efficient way of using the software.
Supported and followed product in production to insure an error free implementation