Mazen Abu Ghazaleh

Working with ISSET as technical support and consultant with the following Roles and Responsibilities:
• Assist in preparing and delivering online and ofline training workshops.
• Provide ICT technical support to participants and other trainers required.
• Assist in developing training material and resources.
• Manage the online training resources and sandbox during the project.

• Responsible for a team consisting of four people in the room of the control and control unit at the bank to follow up the branches and ATMs of the bank in terms of the operation of surveillance cameras and inspect the branches and their needs in terms of security
• check out the branches security staf also
• Taking the necessary measures in the event of suspicion of any suspicious situation and informing the concerned security authorities and the bank management to take measures for the crisis on their part as well.

• Operations Department - Learning and Development and Trainer with many responsibilities
• Communication with our partners like Microsoft Corporation, EC-Council, and Cisco, Etc.) to ordering materials, exams and for renewal also our partners with them
• Assisted program manager with the quarterly submission of reports and budgets.
• Coordination of seminars and events whose announcements are held until the end of their occurrence, such as: arranging and coordinating with hotels, airlines, receiving guests of seminars and following up on their afairs until the end of the event
• Oversight of various Training including planning, scheduling, progress reporting, customized proposals, and concept notes.
• Active member of the technical and administrative committees and senior management team.
• Ensured continuous improvement of the quality and cost-eficiency of the ICT services and Training
• implementation, training, and documentation of the developed systems and materials development.

• Operations Department - Training Coordinator and Training and Development and Trainer with many responsibilities
• Assisting the operation manager, to fully manage the training and quality process and respective processes so that each program meet quality criteria 100% on time
• managing and ordering ofice supplies
• Supervised team in charge of the development and delivery of software-based initiatives and digital tools to support implemented projects.
• Partnered with training agency and/or service providers, trainers, and trainees in the development of training plans and schedules.
• Preparing all need course literature, managing training materials fully by printing & binding of training workbooks.
Mazen Abu Ghazaleh
maz_ag91@hotmail.com
• Conducting and administering exams for the trainees as Authorized testing center (PearsonVUE, ICDL, Kryton and EC-Council Testing center)
• Attend the start and end of each training programme to assist the trainer in setting up the training room in readiness for training, and packing up at the end of each programme.
• Solving training issues and specific brand related requirements

• Providing One-to One training within Compubase Flexible Training system
• Giving class room instruction on all Microsoft Ofice Applications, and the international Computer Driving license.
• Conducting and administering exams for the trainees
• Providing in House training for CombuBase Employees
• Appointed as Training Supervisor and as an ICDL Coordinator with many responsibilities
• Managing a team of 7 employees working in the training department
• Building and customizing new courses as needed
• Preparing all need course literature