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Mazen Al kadiri, Operations Supervisor

Mazen Al kadiri

Operations Supervisor·Next Sip,

Lebanon

Master's degree, Tourism & Hospitality Management

Work experience

Total years of experience: 6 years, 9 months

Operations Supervisor

January 2025 - January 2026

Next Sip,

Lebanon

January 2025 - January 2026

• Managed daily café operations and supervised a multi-shift team of baristas and
front-of-house staff; created weekly rosters to optimize labor cost and service coverage.

Company industry:
Catering, Food Service, & Restaurant

Barista & Cashier

October 2023 - January 2025

Next Sip,

Lebanon

October 2023 - January 2025

• Operated POS terminals, processed cash and card transactions, balanced cash drawer,
and completed end-of-day reports with high accuracy.

Company industry:
Catering, Food Service, & Restaurant

Commis Chef Intern

June 2023 - September 2023

Radisson Blu Verdun & Al Badayer Retreat (Mysk),

Beirut, Lebanon

June 2023 - September 2023

• Collaborated with senior chefs to refine plating, timing, and kitchen workflow;
supported efficient service cycles during peak shifts.

Company industry:
Hospitality & Accomodation

Customer Service Agent

January 2019 - January 2023

Gega Net,

Lebanon

January 2019 - January 2023

• Trained and mentored new call center representatives on troubleshooting, upselling
techniques, and soft skills; contributed to reduced average handle time and improved
first-call resolution.

Company industry:
Telecommunications

Education

Lebanese University

July 2027

July 2027

Master's degree, Tourism & Hospitality Management

Lebanon

Lebanese University;

July 2025

July 2025

Bachelor's degree, Hospitality Management

Lebanon

Houssam Eddine El Hariri High School

July 2021

July 2021

High school or equivalent, Life Science

Lebanon

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate
STANDARD OPERATING PROCEDURES DEVELOPMENT
Intermediate

Languages

English

Expert

French

Expert

Spanish

Expert

Turkish

Expert

Training and Certifications

Certifications
Rallye Plurilingues et Interculturels
World Class Challenge FLL
Rallye Mathématique Sans Frontière
DELF A2
DELF B2