Head of Business Application
Averda
Total years of experience :14 years, 7 Months
• Lead a team of 15+ managers and specialist to manage all applications across the group, ERP and of mission-critical IT solutions with a budget of 4M$
• Managed all ERP Projects (Finance, HCM, SCM, eAM & CRM) & works as an advisor for the business unit heads by providing the best practice
• Build the BI department from scratch on IBM Cognos with +100 reports for employees and Domo for Executives
• Automate processes by setting up new modules like (eAM, Landed Cost, i-procurement, performance management, SSO )
• Enable the Self Service concept by implementing application like HR Self Service, i-expense, i-receivable, i-recruitment and enable BI Cubes.
• Manage collaboration department with the aim to provide everything on cloud (365 SharePoint online, Yammer, email signature, KDS, averda websites…)
• Core member in the shared service transition for finance and human resource
• Standardize processes & documents to facilitate quick deployment for new entities (Roll out 8 new entities in 6 new countries and 18 new holdings)
• Standardize systems by terminating or replacing 22 legacy applications
• Restructure the procurement in a more efficient way by introducing the AME technology and enabling the blanket and planned agreement concept
• Support the expansion of the company from 3000 to 1000 employees while supporting 1000+ users across the group with a 89% satisfaction rate
• Enhanced the CRM process in salesforce and setting up Call Center, Customer Portal, e-billing, tender system, Net Promoter Score & Case Management
• Enhance the waste management in-house application and evolving it to be on cloud and on tablet
• Manage the integration between 23 systems and launch the averda flow project which integrate salesforce with Oracle and the Waste Management system
• Manage all security and backend DBA activities to ensure uninterrupted business
• Compliance with vendors and internal / external audit
• Works with head of business functions internally and IT Vendors / Oracle Partners externally
• Actively participates in crafting long-range strategy with the IT Director
Manage various project simultaneously in the Gulf region. Contribute in project management standards and policies development process. Work closely with PMO director on reports for project status, risk analysis, mitigation strategies, resource utilization and revenue recognition
Central Bank of Kuwait
Manage the HR upgrade (12 Months / 800K)
• Conduct kick-off & Oracle CEP meeting along with site readiness assessment
• Review project schedule and work on the project plan
• Estimate resource effort for the project and identify the resource in coordination with the stream manager and ensure that they are loaded into the project on time with assigned tasks.
• Manage 4 resources (Timesheet, Expenses, Risks & Evaluation)
Abu Dhabi Education Council - UAE
Manage 9 HR CRs for ADEC combined into 3 batches, related to payroll & HRMS (3 Months /100K )
• Managed and directed the execution of project milestones
• Manage 6 consultants, control & approves their time sheets and expenses. In addition of reporting evaluation /concerns on team performance to practice manager
• Manages day-to-day operational aspects of a project and scope using AIM/OUM methodology and enforces project standards by reviewing all deliverable
Alshaya - Kuwait
Manage the initial & planning phase of the implementation of advance HR Modules (HR Core, SSHR, PLM) for Alshaya retail company which has 35, 000 employees
• Create project schedule plans based on scope and practice manager inputs
• Conduct kick-off meeting & site readiness assessment
Managing and directing the execution and implementation of Oracle Financial, HR & CRM. Worked on various CRM bids for complex industries as well as worked as a principal consultant with Oracle Consulting practice with in-depth experience on various CRM implementations spreading across different industries all over EMEA
Banque Libano-Francais
The scope was to the implementation of a complete HR & CRM solution (Payroll, HRMS, Self-service, Performance Appraisal, Telesales, Marketing, Advance Inbound & Scripting - R12), in addition to restructure most of BLF’s business processes with Oracle modules and integrate them with their core banking system T24 (Temenos) via BPEL - 15 Months / 1.3 M$
• Manage a team of eight Consultants on-site & offshore
• Managing project scope, communications, schedule, objectives and deliverables, while ensuring conforming to AIM methodology and Oracle standards
• Attend core meetings and manage overall customer experience by prioritising, estimating the requirements and setting the road map for implementation
• Patch and TAR management in liaison with Oracle Support and DBAs
• PPR, PMR, Cash flow & Project plan preparation
• Chase an opportunity and play the seller hand by getting an Up sale for an extra HR module as CR
• Implementing the CRM modules and receiving the sign off
National Commercial Bank - KSA
The first & most prominent bank in Saudi Arabia, NCB provides the highest standards with a customer-oriented approach thus was the need for the implementation of CRM complete solution (Sales Online, Telesales, Marketing Online, Scripts & Loan Application) - 9 months / 800K $
• Manage a team of five consultants on-site & offshore
• Preparing communication plans and related project status reports to key stakeholders and governance bodies to provide project updates on activities and deliverables
• Establishing project organization matrix and conducting regular project steering committee meetings to stakeholders
• Understand the existing legacy system and business processes for the NCB loan process, propose business process re-engineering followed by technical solution
• Create a need for a technical Change Request (CR) during the implementation
• Business process study, setting up CRM application & its interfacing points with other modules, conducting CRP, UAT, multiple “Train the Trainer” session with manuals for all the bank area manager in the Kingdom in English & Arabic
• Closed the project in a record time despite existing bureaucratic challenges
Emirates Etisalat Telecom (Mobily) - KSA
Scope I: ERP upgrade to R12, Technical & Customization Upgrade - 5 Months / 675 K. $
• Follow up on the delays from both sides SSI and the client to ensure the delivery of the project on time and avoid any contract penalties
• Managed to obtain two CRs for the project and finalise paperwork
• Attend core meetings and escalate when risks rise
Scope II: Upgrade from Siebel 7.7 to Siebel 8.1 - 5 Months / 1.4 M. $
• Understand legacy systems and business processes; support “Mobily” Telecom in documenting all the current business processes
• Plan the testing phase in coordination with the project manager and the client, document test case, conduct users acceptance testing & integration testing during Siebel upgrade
Orange Telecom (Sonatel) - Senegal
Upgrading the ERP to R12 for CRM
• Prepare the pre & post upgrade documents to ensure the smooth shift for CRM Modules
• Conducting workshop for IT and End user to introduce the R12 new functionalities
Qatar Petroleum (Qapco) - Qatar
Implementation Phase II of the project that consist of setting up CRM Modules
• Implementing Incentive Compensation, Telesales, Teleservices, Scripting & Marketing
• Conduct Training on CRM Modules
Implemented the Enterprise Asset Management module for Malco Lebanese Food Group that consolidated six different warehouses in three different areas (Plants, Civil Work & Fleet) to minimize machines downtime
Implemented Marketing Online & Sales Compensation for Jeraisy Saudi Manufacturing where I managed to complete two complex cycles of Sales Compensation for 300 salespersons in 13 operating Units
Midclear controls all transactions of the Beirut Stock Exchange and manages the registrar of all banks
Managed a network of 15 users as well as creating a complete automated process to backup all critical data
Web Application Developer
Manage and supervise the Application Development Unit of the Computer Support Department of the School of Management. The main responsibility of the unit is to analyse, design and maintain the School’s Intranet and Extranet sites. This involves the development of new applications for the users and maintenance of the Web servers hosting these applications
Major Accomplishments
· * Collaborated with Razorfish on a 6 months project to redesign and rebuild the school primary web site management.bu.edu with an emphasis on easier navigation and better content
* Work very close with Blackboard to integrate their flagship software CourseInfo and our current course support system on the Web with our Intranet to unify the authentication. Macross.bu.edu
Database Administrator
Supervise and direct all database related projects within our Heterogeneous Database environment. Responsible for all database creation, maintenance, updates and backup procedures to guarantee data integrity. Provide assistance to the Web Manager in the creation of new dynamic (database driven) content for the School’s Internet Site. Work together with Faculty, Staff and the Users Services’ Department to develop web based applications
Major Accomplishments
* Spearheaded a full-scale project to convert 10 mission-critical databases from File Maker Pro4 and Access to Ms SQL 7.0 using Cold Fusion to develop front-end applications
Created a distributed Database and a Client/Server application (Access) for the Sales Department and provided full training. This application helped the sales force to fill their order accurately and faster and to send their orders via WAN to the Production Area. This application has minimised lost time by 75% and eliminate redundancy and produced consistency
* Implemented a workgroup application (Lotus Notes) that enhanced communication between all department and provided necessary infrastructure to move into a paperless environment
Scaled the network from 25 to 100 users on (NT 4). Subsequently, provided Technical support and maintenance for the network, printing and mail system (MS Exchange)
GPA 3.6/4.0
GPA 3.2/4.0