Salesman and customer service
Stradivarius Abu Dhabi Mall
Total years of experience :8 years, 3 Months
Salesman and customer service
Stradivarius Abu Dhabi Mall
July 2011 tell now Dubai holding group
Scope of Responsibilities:
❖ Ensure that stock are kept replenished and organized according to the stores specifications both in the showroom and stock room
❖ Build relationships with the customer based on loyalty, trust, respect and courtesy.
❖ Ensure the consistent delivery of customer service and satisfaction as well as resolving issues in a professional and effective manner.
❖ Deal with customer queries and refer complains to the management.
❖ Collection customer database and inviting them for promotion and sales
❖ Ensure the correct exchange of cash between transaction
❖ Provide customer assistance with product or service information and assist in determining appropriate merchandise to purchase
Ability to approach customers, identity needs, matches benefits and close sales
Salesman and assistant makeup artist BELLA Cosmetics
May 2009 till may 2011 Ajman, UAE
Scope of Responsibilities:
❖ Specialized Customer service/Staff performance
❖ Challenge in up selling and achieving targets. (daily and monthly)
❖ Product knowledge
❖ Specialized in make up
❖ Strong & Helpful personality for customers, staff members and store management
Senior Hotel Host Al Diyafah Hotel Apartments
August 2007 to feb 2009 Dubai, UAE
Scope of Responsibilities:
❖ Oversees all daily Front Desk operations including reception, reservations, guest services, housekeeping/room checks.
❖ Collaborates with Hotel Manager on maximizing yield management strategies to achieve revenue and forecasting integrity.
❖ Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest satisfaction to identify area of improvements and to aid in problem resolution.
❖ Works closely with Hotel Manager to constantly improve, execute and evaluate departmental policies, standards and procedures while all staff is continually informed of department objectives and goals.
❖ Trains, motivates and supervises Front Desk Team while ensuring productivity and profitability are maximized through optional scheduling and proactive planning.
❖ Celebrates success and recognized contributions of team members through regular assessment and performance evaluations.
❖ Maintains Close awareness of current industry and competitive trends, initiating and leading improvement.
❖ Reception Staff supervision giving schedules and assignments, answer guest question about services, check-out times, the local community and other matters of public interests. Maintain an inventory of vacancies, reservations and room assignments, register arriving guest and assign rooms.
Coordinate on staff performances
Responsible for stock orders, stock transfers import and out port
Customer service, consulting customers with their complaints, comments, suggestions, etc
Check and finalize sales reports, HR and other HO information and emails.
Report sales on daily basis
Schedule staff meetings for achieving sales target
Coordinate with store manager on daily basis
❖ Tishreen University, Lattakia, Syria o Certificate in Computer Science
❖ Kamal Ubaid High School, Syria o Secondary School Diploma