Mazen El Jardali, Hotel General Manager

Mazen El Jardali

Hotel General Manager

Majestic Arjaan by Rotana

Lieu
Bahreïn
Éducation
Master, MBA
Expérience
23 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :23 years, 9 Mois

Hotel General Manager à Majestic Arjaan by Rotana
  • Bahreïn - Manama
  • Je travaille ici depuis avril 2018

Overlooks overall hotel

Executive Assistant Manager à Art Rotana Amwaj Islands
  • Bahreïn - Manama
  • juillet 2017 à avril 2018

Overlooks the hotel operations

Director of Front Office à ART Rotana Amwaj Islands
  • Bahreïn
  • septembre 2014 à juin 2017

Pre-opening team and responsible to set up the Front Office department

Director of Front Office à City Centre Rotana
  • Qatar - Doha
  • mai 2013 à août 2014

 In charge of preparing the setup of the Front Office department; hiring, preparing SOPs, conducting competition checks, purchasing of FO related items
 Worked on the Pricing and Selling strategies for the first year
 Prepared the Rooms Pricing Structure
 Prepared the Rooms Budget
 Conducted Sales calls to get hands on feeling of the market and Market intelligence
 Responsible to lease out the shops in the hotel; total of 10 shops leased to Luxury brands
 Looked after the preparation of the Recreational facilities; preparing the SOPs, purchasing of all the equipment and machinery
 Worked with the Executive Housekeeper on the selection of Guest Room’s items

Front Office Manager à Al Manshar Rotana
  • Koweït - Al Ahmadi
  • février 2011 à mai 2013

Front Office Manager
Al Manshar Rotana
Kuwait
February 2011 - Present
Accomplishments
* Implemented a fast and effective communication system using Myrotana (Chain Intranet) which is now being implemented in all Rotana hotels
* Generated the highest incremental room revenue since the hotel opening
* Generated the highest percentage of arrivals upsold among all Rotana hotels
* Developed the Repeat Guest Program

Front Office Manager à Crowne Plaza Kuwait
  • Koweït
  • février 2008 à janvier 2011

Front Office Manager
Crowne Plaza Kuwait - IHG
Kuwait
February 2008 - January 2011
Accomplishments
* Developed the highly potential Front Office staff and promoted them to higher positions
* Hired the best talents for different positions such as Assistant Front Office Manager, Duty Managers, Chief Concierge
* Reduced the departmental monthly expenses by 12% (Saved 40, 000 USD in 2009 in a 6 months period)
* Restructured the Front Office organization by merging the Receptionists with the Guest Relations teams
* Developed a strategy to promote the hotel as a Leisure destination
* Followed a strategic approach to manage cost in the Front Office during recession

Assistant Front Office Manager à Crowne Plaza Kuwait
  • Koweït
  • avril 2007 à janvier 2008

Assistant Front Office Manager
Crowne Plaza Kuwait - IHG
Kuwait
April 2007 - January 2008
Accomplishments
* Promoted to the Front Office Manager position
* Launched the Speed & Efficiency of Check in and Check out
* Improved the results of different aspects of the GSTS
* Guided the Front Office team to exceed the targets for the Priority Club Enrollments (Loyalty Program)

Passenger Services Director à Abou Merhi Cruises
  • Liban
  • décembre 2004 à août 2006

Passenger Services Director
Abou Merhi Cruises
Beirut - Lebanon
December 2004 - August 2006
Accomplishments
* Was involved in the renovation of the cruise ship and was part of the group taking investment decisions related to the cruise ship
* Established a proper system for the embarkation and disembarkation of passengers
* Created different leisure activities on board the cruise
* Developed packages with travel agencies and tour operators to promote the cruise

Assistant Front Office Manager à Al Bustan Palace Hotel
  • Oman - Muscat
  • octobre 2003 à octobre 2004

Assistant Front Office Manager
Al Bustan Palace Hotel - IHG
Muscat - Oman
October 2003 - October 2004
Accomplishments
* Created and looked after the 'Guest Preference Program'
* Received a personalized letter of appreciation from the Mayor of Paris, Mr. Bertrand Delanoe

Duty Manager à Al Bustan Palace Hotel
  • Oman - Muscat
  • octobre 2001 à septembre 2003

Duty Manager
Al Bustan Palace Hotel - IHG
Muscat - Oman
October 2001 - September 2003
Accomplishments
* Promoted to the Assistant Front Office Manager position
* Nominated Leader of Al Bustan for the 1st Quarter of 2003

Front Desk Shift Leader à Abu Dhabi InterContinental Hotel
  • Émirats Arabes Unis
  • janvier 2000 à septembre 2001

Front Desk Shift Leader
Abu Dhabi InterContinental Hotel - IHG
Abu Dhabi - UAE
January 2000 - September 2001
Accomplishments
* Contributed to the success of the A.G.C.C. Summit in December 2001
* Employee of the Month (March 2001)
* Selected with other InterContinental General Managers and Department Heads to go to Qatar to assist in The 9th Islamic Summit Conference preparations and supervision
* Involved in organizing the EMEA General Managers meeting at the Abu Dhabi InterContinental Hotel

Éducation

Master, MBA
  • à University of Roehampton
  • janvier 2016

MBA

Baccalauréat, Hotel Management
  • à Les Roches
  • juin 1999

* Diploma in Hotel Management; Silver Medal - Merit * Associate of Science Degree in Food and Beverage Operation * HITA certificate in Information Technology for Hospitality Industry

Baccalauréat, Education
  • à Hotel Management School
  • mai 1999

Education January 1996 - May 1999 Swiss Hotel Association, Hotel Management School "Les Roches" - Switzerland * Bachelor of Science in International Hospitality Management accredited by the New England Association of Schools and Colleges Inc. USA (NEASC) ; 2nd Class Upper - Magna Cum Laude

Specialties & Skills

Rooms Division
Front Office
People Management
Budgeting
Forecasting
customer experience
budgeting and forecasting
pre-opening
leadership
staff engagement

Profils Sociaux

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Langues

Anglais
Expert
Arabe
Langue Maternelle
Français
Débutant

Formation et Diplômes

Conflict Management (Formation)
Institut de formation:
TKI
Date de la formation:
February 2015
Durée:
4 heures
TQM (Certificat)
Date de la formation:
January 2010
Valide jusqu'à:
January 9999