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Mazen Eljammaly, Head of Client Support - MENA Region

Mazen Eljammaly

Head of Client Support - MENA Region·Fetchr

Egypt

Bachelor's degree, Administration and Business Administration

Work experience

Total years of experience: 21 years, 3 months

Head of Client Support - MENA Region

August 2018 - Present

Fetchr

Cairo, Egypt

August 2018 - Present

Company industry:
Warehousing
Job role:
Logistics and Transportation

Senior Supply Chain Manager

June 2014 - July 2018

Aramex

Cairo, Egypt

June 2014 - July 2018

" Ensure the smooth, safe efficient operation of the supply chain procedures and personnel
" Organise subordinates and the availability of equipment to ensure that loading and unloading is completed safely, legally and within a programmed time scale to ensure that both trunking and collections and delivery depart on time
" Carry out induction and on the job training, validation exercises & record details on personnel record training monitor, actively encourage their personal & professional development, provide regular feedback on their performance.
" Work closely with the Logistics Product Manager to set SLAs for new clients. Persevere to provide the best solution for customers and companies
" Gather technical requirements from both customer projects and warehouse. Oversee daily operations and communicate with the GSO or station IT to resolve bottlenecks
" Authorize and specify OptiLog/SSA access levels for each employee to ensure each user has proper access level

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Customer Service and Contact Center Manager

January 2011 - June 2014

Aramex - Egypt

Cairo, Egypt

January 2011 - June 2014

Company industry:
Shipping
Job role:
Logistics and Transportation

customer account manager Team leader

January 2009 - January 2011

Aramex - Egypt

Cairo, Egypt

January 2009 - January 2011

Company industry:
Shipping
Job role:
Logistics and Transportation

Senior Quality Assurance

January 2006 - January 2009

Aramex - Egypt

Cairo, Egypt

January 2006 - January 2009

Company industry:
Shipping
Job role:
Logistics and Transportation

Customer Account Managem

March 2005 - March 2006

Aramex - Egypt

Cairo, Egypt

March 2005 - March 2006

Company industry:
Shipping
Job role:
Logistics and Transportation

Education

Misr University for Science and Technology

July 2004

July 2004

Bachelor's degree, Administration and Business Administration

Egypt

GPA (point): 2.5 out of 4

GPA (point): 2.5 out of 4

.

Skills

Negotiation
Expert
Negotiation
Expert
Office
Intermediate
Office
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Train of trainer professional diploma
Oct 2010
Total Quality Management Professional Diploma
Oct 2009

Training
Certified Supply Chain Professional
American Chamber
Jan 2014

Hobbies and interests

Training