Mazen Joumaa

•Reporting to the Business Unit Manager.
•Managing corporate accounts.
•Handling all operational tasks related to pest control service.
•Maintain good relation with customers.
•Answering customer’s inquiry and working on resolving problems.
•Ensuring customers’ satisfaction by monitoring quality standards, communication, and service.
•Preparing daily schedules for pest control service.
•Ensuring that service was executed at the exact time with the highest quality.
•Managing teams of technicians.
•Handling technicians’ issues, training and development, orientation, payroll, schedules, and leaves.
•Conducting field spot checks to ensure the company standards and regulations are being implemented on the field.
•Conducting courtesy visits to customer to ensure customers’ satisfaction,
•Preparing daily, weekly and monthly reports.

• Handling all branch responsibilities
• Responsible for achieving monthly sales target
• Implementing all company's standards, rules, and regulations
• Assisting retail manager in maintaining and implementing new plans
• Monitoring and implementation of all hygiene standards
• Responsible on quantity and quality control of daily received items
• Managing store assets, and coordinating with warehouse on daily, weekly, and monthly requests.
• Implementation of FIFO standards, and submitting daily reports to production department.
• Handling all staff issues, training and development, orientation, payroll, schedules, and leaves.
• Responsible on branch display, and beautification, and coordinating with maintenance department for new installations and repair.
• Ensuring customer satisfaction by monitoring quality standards, communication, and service.
• Monitoring cash flows for the daily sales

•Maintain good relations with existing customers and work on getting new potential customers.
•Develop a trusted advisory relationship with key customer stakeholders and executive sponsors
•Coordinating with the Sales Manager in generating sales opportunities by identifying appropriate business targets.
•Assisting the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
•Ensure pricing is correct.
•Communicate all employee relations issues, concerns, and incidents to Sales Manager.
•Handle customer questions, complaints, issues, and preparing quotations.
•Ensuring timely delivery of orders.
•Solve with the coordination of the accountants Customers statements problem on SOA system
•Preparing weekly, monthly, and quarterly sales, stock, and receipts reports.