Account Manager KSA | Western Region
MRSOOL
Total des années d'expérience :7 years, 0 Mois
Mrsool is one of the largest delivery platforms in the region. Mrsool provides a true order anything from anywhere experience, only possible by our huge fleet of registered on-demand couriers anything from anywhere with a huge fleet of registered couriers.
- Act as the main point of contact in all matters relating to partner concerns in Western Region ( Jeddah - Taif - Madina - Makkah ).
- Build and strengthen relationships with
MRSOOL key partners to achieve long-term partnerships.
- Obtain promotions & delivery offers on selected items for the existing key partners.
- Maintain accurate key partner records, keeping track of any contract updates and renewals.
- Take inquiries and requests from partners and address their needs.
- Identifying and implementing new value-added in finding solutions for partners through regular contact.
- Monitoring performance of ground operations on day and interval level to proactively ensure there are no delays to active orders.
- Retaining and reactivate vendors.
- Improving operational efficiency of our partners by making sure we always deliver the best service.
Skills: Sales · Key Account Management · Team Management · Slack · Zendesk · Google Sheets · Project Management · Time Management · Sales Strategy · Key Client Relationships · Strategic Development · Upselling · Sales Target Management · monday.com · Fast-Moving Consumer Goods (FMCG) · Data Analysis · Reporting & Analysis · Account Management · Problem Solving · Customer Success · Communication · Negotiation · Leadership · Customer Retention · Customer Follow-Up · Service-Level Agreements (SLA) · Notion · Microsoft Excel · Teamwork
Taager.com is the first B2B startup that focuses on social sellers & Merchants. Our mission is to provide social sellers, who aspire to grow their online business, with a one stop platform that covers all their logistics needs
- We provide products, shipping and warehousing services, all in one place. Our purpose to enable anyone who has a business online to scale and grow their business through and by the help of Taager platform.
- Directly responsible for the revenue growth, relationship development, and the profitability of assigned merchants.
- Develop and maintain enduring account relationships with key our merchants.
- Develop plan, KPI and Goals to achieve for each Merchant.
- Identify new trends and opportunities for growth and implement action plans.
- Prepare and present products proposals to future and current Merchants.
- Handle specific sales events thanks to collected information from marketing department to enhance brand's visibility and improve sales performance.
- Analyze and interpret Merchant's sales report to identify strengths, weaknesses and business opportunities.Taager.com is the first B2B startup that focuses on social sellers & Merchant
Taager.com is the first B2B startup that focuses on social sellers & Merchants. Our mission is to provide social sellers, who aspire to grow their online business, with a one stop platform that covers all their logistics needs - We provide products, shipping and warehousing services, all in one place. Our purpose to enable anyone who has a business online to scale and grow their business through and by the help of Taager platform. - Directly responsible for the revenue growth, relationship development, and the profitability of assigned merchants. - Develop and maintain enduring account relationships with key our merchants. - Develop plan, KPI and Goals to achieve for each Merchant. - Identify new trends and opportunities for growth and implement action plans. - Prepare and present products proposals to future and current Merchants. - Handle specific sales events thanks to collected information from marketing department to enhance brand's visibility and improve sales performance. - Analyze and interpret Merchant's sales report to identify strengths, weaknesses and business opportunities.
Skills: Sales · Key Account Management · Team Management · Slack · Asana · Zendesk · Google Sheets · Project Management · Time Management · Sales Strategy · Social Media · Key Client Relationships · Strategic Development · Upselling · Sales Target Management · monday.com · Trello · Data Analysis · Social Media Marketing · Reporting & Analysis · Account Management · Problem Solving · Customer Success · Communication · Negotiation · Leadership · Customer Retention · Customer Follow-Up · Marketing · Service-Level Agreements (SLA) · Content Marketing · Team Leadership · Microsoft Excel · Teamwork
PS: I Was Top GMV achiever
- Managing end to end relationship and performance for marketplace sellers in my portfolio.
- Working on targets for revenue, listings and customer experience metrics (cancellation rate, late shipment rate, feedback rate and return rate) for the sellers in my portfolio.
- Focusing on the new selection and sales with seller's accounts and increasing the contribution ASINS and GMV for each seller.
- Sales Analysis and run all daily reports.
- Work as consultants with my sellers to help them grow their business on souq.com.
- Understand and resolve seller issues by working with internal and external teams.
- Setting an action plan and take the needed action with low-performance sellers every quarter.
- Increasing product range by listing new items on seller account.
- Manage and solve conflicts with sellers "Financial, Returned, damage and lost items".
- Monitoring and controlling the quality of service.- Managing end to end relationship and performance for marketplace sellers in my portfolio. - Working on targets for revenue, listings and customer experience metrics (cancellation rate, late shipment rate, feedback rate and return rate) for the sellers in my portfolio. - Focusing on the new selection and sales with seller's accounts and increasing the contribution ASINS and GMV for each seller. - Sales Analysis and run all daily reports. - Work as consultants with my sellers to help them grow their business on souq.com. - Understand and resolve seller issues by working with internal and external teams. - Setting an action plan and take the needed action with low-performance sellers every quarter. - Increasing product range by listing new items on seller account. - Manage and solve conflicts with sellers "Financial, Returned, damage and lost items". - Monitoring and controlling the quality of service.
Skills: Sales · Key Account Management · Team Management · Listing Services · Google Sheets · Web Content Writing · Project Management · Time Management · Chime · Sales Strategy · Key Client Relationships · Strategic Development · Upselling · Sales Target Management · Data Analysis · Reporting & Analysis · Account Management · Problem Solving · Customer Success · Communication · Negotiation · Leadership · Amazon Seller Central · Customer Retention · Customer Follow-Up · Service-Level Agreements (SLA) · Team Leadership · Microsoft Excel · TeamworkSkills: Sales · Key Account Management · Team Ma
TIME executes projects in the form of trackable Milestones that are controlled by AI and accessed by clients.
- Act as the main point of contact in all matters relating to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and other teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of our products and services to better upsell and cross-sell to clients.
- Take inquiries and requests from customers and address their needs.
- Making sure that the client is receiving services which are within their budget and meeting their needs.
- Meet regularly with other members of the team to discuss progress and find new ways to improve business.
- Generate progress reports to give to clients and higher-ups within the organization.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.TIME executes projects in the form of trackable Milestones that are controlled by AI and accessed by clients. - Act as the main point of contact in all matters relating to client concerns and needs. - Build and strengthen client relationships to achieve long-term partnerships. - Maintain accurate client records, keeping track of any contract updates and renewals. - Work with sales and other teams to develop strategic marketing plans and ensure KPIs are being met. - Develop a thorough understanding of our products and services to better upsell and cross-sell to clients. - Take inquiries and requests from customers and address their needs. - Making sure that the client is receiving services which are within their budget and meeting their needs. - Meet regularly with other members of the team to discuss progress and find new ways to improve business. - Generate progress reports to give to clients and higher-ups within the organization. - Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Skills: Sales · Key Account Management · Team Management · Project Management · Time Management · Mobile Applications · Sales Strategy · Key Client Relationships · Strategic Development · Upselling · Sales Target Management · Account Management · Problem Solving · Customer Success · Communication · Negotiation · Web Services · Customer Retention · Customer Follow-Up · Service-Level Agreements (SLA)
A Start-Up Travel Company Which Concerns About Internal Tourism With High Value And Low Price.A Start-Up Travel Company Which Concerns About Internal Tourism With High Value And Low Price.
Skills: Team Management · Project Management · Time Management · Social Media · Social Media Marketing · Problem Solving · Communication · Negotiation · Leadership · Marketing · Content Marketing · Team Leadership
- Design pricing models from end-to-end, including designing the pricing methodology, identifying data required, requesting, validating and analyzing data to ensure profitability.
- Balance value and pricing to ensure propositions are commercially appealing for customer base while simultaneously profitable for JUMIA Egypt.
- Lead on aspects related to customer base profitability by administrating effective pricing policies.
- Remain up to date on overall market moves to ensure that JUMIA propositions are competitive in the market from a pricing/value perspective.
- Provide management with competitor pricing by tracking the online & offline market to determine the ideal targeted prices for products therefore contributing to the profitability of the business.
- Data Collection, inputting of pricing data and conducted analysis across all categories to monitor market trends paying attention to pricing competitiveness to ensure best prices to customers.
- Utilization of the Price Optimization software to keep track of competitor pricing, Fixing formula errors and other data-related problems.- Design pricing models from end-to-end, including designing the pricing methodology, identifying data required, requesting, validating and analyzing data to ensure profitability. - Balance value and pricing to ensure propositions are commercially appealing for customer base while simultaneously profitable for JUMIA Egypt. - Lead on aspects related to customer base profitability by administrating effective pricing policies. - Remain up to date on overall market moves to ensure that JUMIA propositions are competitive in the market from a pricing/value perspective. - Provide management with competitor pricing by tracking the online & offline market to determine the ideal targeted prices for products therefore contributing to the profitability of the business. - Data Collection, inputting of pricing data and conducted analysis across all categories to monitor market trends paying attention to pricing competitiveness to ensure best prices to customers. - Utilization of the Price Optimization software to keep track of competitor pricing, Fixing formula errors and other data-related problems.
Skills: Pricing Strategy · Team Management · Google Sheets · Time Management · Strategic Development · Data Analysis · Problem Solving · Pricing Analysis · Customer Success · Salesforce · Communication · Negotiation · Customer Retention · Customer Follow-Up · Service-Level Agreements (SLA) · Microsoft Excel · Teamwork
Skills: Sales · Sales Strategy · Negotiation
Bachelor's degree, Accounting and Business/Management