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تم إلغاء حظر المستخدم بنجاح
مازن شرف, Supervisor Corporate Presales Engineer

مازن شرف

Supervisor Corporate Presales Engineer·Orange Egypt

مصر

بكالوريوس, B.Sc of Communication & Electronics engineering

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 9 أشهر

Supervisor Corporate Presales Engineer

أبريل 2016 - حتى الآن

Orange Egypt

القاهرة، مصر

أبريل 2016 - حتى الآن

 In-charge for solution design related to Machine to Machine (M2M) and Internet of Things (IoT), technical validation, demonstrations of proposed solution and managing pilots & prototypes.
 Providing the Machine to Machine (M2M) solutions (Fleet Management, Smart metering, Point Of Sale POS, Telemetry, Sales Force automation, Surveillance…)
 Providing suitable technical solution for Business Projects
 participate in tenders during the pre-sales phase and put the appropriate technical solution
 Supporting all sales departments (Key, large, SME, governmental & multinational accounts...etc.)
 Negotiate and establish agreements with suppliers
 Providing leased line, VPN, ADSL, 3G, Wimax and microwave solutions
 Develop technology solutions to meet Customer needs.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

Enterprise Networks Presales and Design engineer

أكتوبر 2014 - أبريل 2016

TEData

القاهرة، مصر

أكتوبر 2014 - أبريل 2016

 Develop final design of customized solution including VPN, IP transit, Pre-WIAMX, WIFI, GDS, Fiber, 3G, VSAT, IPLC, ICT products, Eye watch, ARUBA RAP and VOIP managed solutions
 Design and simulate full Pre-WIMAX solutions
 Support and validate pre-sales preliminary customized solutions design during sales process.
 participate in tenders during the pre-sales phase and put the appropriate technical solution
 Support Key Account Management technical sales with equipment’s / technology data related to technical specification, costs and usage instructions.
 Negotiate and establish agreements with vendors (when they are involved in the design and implementation process) and manage equipment ordering process.
 Coordinate with field operations installation of H/W at client premises.
 Coordinate with logistics H/W acceptance of equipment’s, perform pre-configuration Communicate vendors H/W repair/replacement and upgrades.
 Witness handing-over to clients, activate solutions commissioning and notice EMS.
 Support 2nd level support for both Provisioning team & Enterprise call center team in troubleshooting process if needed.
 Develop as-built drawings and diagrams (in case of modification after implementation).
 Communicate with Network operation for network upgrade, migrations and new solutions implementation.
 Communicate with the global partners to verify the connectivity solutions for the GDS customers.
مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
الهندسة

Enterprise Problem Management (PM)engineer

يوليو 2014 - أكتوبر 2014

TEData

القاهرة، مصر

يوليو 2014 - أكتوبر 2014

Management of Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures, Responsibilities include the following:

 Analysis and reporting of incident trend data to identify and eliminate root causes.
 Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
 Managing root cause analysis between technical teams.
 Initiating actions to fix interruptions to service caused by errors/faults.
 Take Pro-active actions to avoid problem occurrence
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الهندسة

Enterprise Onsite service restore engineer

أغسطس 2013 - مايو 2014

TEData

القاهرة، مصر

أغسطس 2013 - مايو 2014

- working and finalize any physical problem related to any corporate customer
- configuring all types of CPEs (Modems, Routers, etc...) and have hands on:
 Cisco Routers (SOHO, 888G, 1800, 1900, 2800, 2900 series, …)
 Almost all types of modems (Adtran, Aethra, Telindous, ADSL modems, …)
 SHDSL routers (Zyxel, Telindous, …)
 Layer 1 Back-to-Back converters (Digitel, Adtran, ..)
 TDM converters (CTC, Metrodata, …)
 Almost all types of EFM modems (Zhone, Hatteras, Aethra, …)
 Aruba Wireless Solutions (RAP2, RAP3 & RAP5)
 PRI converters (PATAPSCO, DATACOM, …)
مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الهندسة

Service Operation Center Engineer

أغسطس 2012 - أغسطس 2013

TEData

القاهرة، مصر

أغسطس 2012 - أغسطس 2013

Monitoring and troubleshooting network failures and coordinate with different teams for taking preventive and remedy actions,
- handling and performing emergency and planned activities/outages according to company strategy
- Monitor Network stability and performance, ensuring 24x7 operations using SNMP, CISCOWORKs, ORION.
- Troubleshooting inter Autonomous systems routing of BGP/MP-BGP.
- Troubleshooting network backbone routing and QoS issues
- Level 2 of technical troubleshooting and escalations
- Troubleshooting MPLS PE issues on CISCO 7200, 7600, GSR, ESR, CRS & Juniper M7i, M10i, M320 & M960.
- Troubleshoot Complex Multi-vendor network issues in WAN/LAN, VPN’s & Global connectivity
- Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW & TATA).
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الهندسة

Enterprise Capacity Operation Engineer

ديسمبر 2011 - أغسطس 2012

TEData

القاهرة، مصر

ديسمبر 2011 - أغسطس 2012

Managing the Project of Enhancing TE Data Enterprise POP's
By collecting the required physical equipment (Power, Racks, shelves, etc) to ensure customers availability and minimize the occurrence of physical problems inside the POP's

Managing the Project of Transformation from Huawei ATM to IP DSALM's to fulfill customer needs and solving the utilization problems

Changing customer's solutions to avoid multi point of failure

Testing new solution and check its availability to work with TE Data Standard solutions.
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الهندسة

2nd Level enterprise technical support engineer

يناير 2011 - ديسمبر 2011

Etisalat-Misr

القاهرة، مصر

يناير 2011 - ديسمبر 2011

troubleshooting leased lines and VPN (L2VPN & L3VPN/MPLS) problems according to customer's network /connectivity solutions
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة

Network Operation Center Engineer

أغسطس 2009 - ديسمبر 2011

TheWayOut (Morgane)

القاهرة، مصر

أغسطس 2009 - ديسمبر 2011

 August’09…..till: December 2010
 Job Title :- Network engineer
 Employer: - TheWayOut (MORGANE) internet solutions.
 Company field: - Internet service provider company that works mainly in leased lines, hospitality solutions (inside and outside Egypt), as ADSL reseller, Mails & Domains, VOIP solutions, IPTV solutions, and web hosting.
 Positions:-
1. Network Operation Center Engineer :
• Tasks :-
- Handling and troubleshooting leased lines, hospitality, Mails, domains, and web hosting problems.
- Monitoring using monitoring tools (Nagios, Solar Winds, Global management, MRTG …).
-
2. Resident support engineer at  Concorde Cairo hotel, Sheraton Cairo hotel, Shores Aloha hotel, Shores golden hotel, Dreams beach hotel, Dreams vacation hotel, Stella Di-Mare hotel, Ghazala hotel, Maritim Sharm hotel, T- Continental Sharm hotel, Sharm plaza hotel, Sheraton Sharm hotel, Savoy Sharm hotel, Sierra Sharm hotel, Concorde Sharm hotel, and Tiran Sharm hotel.

• Tasks :-
- Responsible for the whole Hotels Network (Wired, Wireless, IPTV, DSLAM…) and its maintenance.
- Working on DSLAM (troubleshooting and adding new nodes).
- Working on leased lines and ADSL lines (troubleshooting and extending new lines).
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الهندسة

Site engineer

أبريل 2010 - مايو 2010

AfroEgypt

القاهرة، مصر

أبريل 2010 - مايو 2010

 Job Title : Site engineer (SE)
 Employer: Afro-Egypt
 Company field: A multinational company that growth in Egypt and Africa, works mainly in microwave links planning and installation.
 Tasks : leading a team working on installing Microwave links at different places inside Egypt
to achieve vendor and operator requirements
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الهندسة المدنية

التعليم

Helwan University, Faculty of engineering, Communication & Electronics department

يوليو 2009

يوليو 2009

بكالوريوس، B.Sc of Communication & Electronics engineering

مصر

Ahmed Zewail secondary language school (2001-2004) Grade: 93 % B.Sc Helwan University (2004-2009) Faculty of engineering Communication & Electronics department Senior year grade: Good (72.22 %) Graduation Project grade: Excellent  Cisco certified network associated (CCNA) Cisco Certified √  Implementing Cisco IOS Network Security (IINS v2.0) CCNA Security  Cisco Certified √  Cisco Certified Internetwork Professional (CCIP)  Cisco Certified √  Cisco Certified Network Professional (CCNP) Cisco Certified √  Cisco Certified Network Professional - Service Provider (CCNP-SP) Cisco Certified √  Juniper Networks. Certified Internet Associate (JNCIA) Juniper Certified √  Juniper Networks Certified Specialist Enterprise Routing and Switching (JNCIS-ENT)  Certified √  Operating Juniper Network Routers in the Enterprise ( OJRE ) National Telecommunication Institute (NTI ) Certified √  ICDL  Microsoft Certified √  Mobile Communication technologies (GSM,GPRS,UMTS)  practical and theoretical training at Afro-Egypt on GSM basics, Microwave transmission links and implementation of Microwave links and new sites (BTS's)  practical and theoretical training at Motorola on PTP wireless links planning and implementation  Summer Training at TV and broadcasting union ( Maspiroo) (2007)  Summer Training at Egypt Air (Cairo Airport) (2007)  Made in Egypt competition participation ( MIE)
عرض المرفق

Skills

QoS
Expert
QoS
Expert
Mobile
Expert
Mobile
Expert
MPLS VPN
Expert
MPLS VPN
Expert
BGP
Expert
BGP
Expert
Routing Protocols
Expert
Routing Protocols
Expert
Internet Service Provider industry
Intermediate
Internet Service Provider industry
Intermediate
Juniper Technologies
Intermediate
Juniper Technologies
Intermediate
Mobile Communication Technologies
Intermediate
Mobile Communication Technologies
Intermediate
Hands-on and troubleshooting Routers, Swiitches, DSLAMs, Modems and any L2 or L3 devices
Intermediate
Hands-on and troubleshooting Routers, Swiitches, DSLAMs, Modems and any L2 or L3 devices
Intermediate
CISCO Technologies
Intermediate
CISCO Technologies
Intermediate
QoS
Expert
QoS
Expert
Mobile
Expert
Mobile
Expert
MPLS VPN
Expert
MPLS VPN
Expert
BGP
Expert
BGP
Expert
Routing Protocols
Expert
Routing Protocols
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
مبتدئ

العضويات

Made in Egypt competition

graduation project competition

January 2009

التدريب و الشهادات

التدريب
Cisco Certified Network Professional (CCNP)
CISCO
Jan 2012
Operating Juniper Network Routers in the Enterprise ( OJRE )
National Telecommunication Institute
May 2009
ICDL
Microsoft
Jan 2007
Cisco certified network associated (CCNA)
CISCO
Jul 2009
Mobile Communication technologies (GSM,GPRS,UMTS)
Legend Training Center
Jan 2008
Juniper Networks. Certified Internet Associate (JNCIA)
Juniper
Jan 2013
Cisco Certified Internetwork Professional (CCIP)
CISCO
Jan 2011