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Mazen Sharaf, Supervisor Corporate Presales Engineer

Mazen Sharaf

Supervisor Corporate Presales Engineer·Orange Egypt

Egypt

Bachelor's degree, B.Sc of Communication & Electronics engineering

Work experience

Total years of experience: 16 years, 9 months

Supervisor Corporate Presales Engineer

April 2016 - Present

Orange Egypt

Cairo, Egypt

April 2016 - Present

 In-charge for solution design related to Machine to Machine (M2M) and Internet of Things (IoT), technical validation, demonstrations of proposed solution and managing pilots & prototypes.
 Providing the Machine to Machine (M2M) solutions (Fleet Management, Smart metering, Point Of Sale POS, Telemetry, Sales Force automation, Surveillance…)
 Providing suitable technical solution for Business Projects
 participate in tenders during the pre-sales phase and put the appropriate technical solution
 Supporting all sales departments (Key, large, SME, governmental & multinational accounts...etc.)
 Negotiate and establish agreements with suppliers
 Providing leased line, VPN, ADSL, 3G, Wimax and microwave solutions
 Develop technology solutions to meet Customer needs.
Company industry:
Telecommunications
Job role:
Engineering

Enterprise Networks Presales and Design engineer

October 2014 - April 2016

TEData

Cairo, Egypt

October 2014 - April 2016

 Develop final design of customized solution including VPN, IP transit, Pre-WIAMX, WIFI, GDS, Fiber, 3G, VSAT, IPLC, ICT products, Eye watch, ARUBA RAP and VOIP managed solutions
 Design and simulate full Pre-WIMAX solutions
 Support and validate pre-sales preliminary customized solutions design during sales process.
 participate in tenders during the pre-sales phase and put the appropriate technical solution
 Support Key Account Management technical sales with equipment’s / technology data related to technical specification, costs and usage instructions.
 Negotiate and establish agreements with vendors (when they are involved in the design and implementation process) and manage equipment ordering process.
 Coordinate with field operations installation of H/W at client premises.
 Coordinate with logistics H/W acceptance of equipment’s, perform pre-configuration Communicate vendors H/W repair/replacement and upgrades.
 Witness handing-over to clients, activate solutions commissioning and notice EMS.
 Support 2nd level support for both Provisioning team & Enterprise call center team in troubleshooting process if needed.
 Develop as-built drawings and diagrams (in case of modification after implementation).
 Communicate with Network operation for network upgrade, migrations and new solutions implementation.
 Communicate with the global partners to verify the connectivity solutions for the GDS customers.
Company industry:
Internet & E-commerce
Job role:
Engineering

Enterprise Problem Management (PM)engineer

July 2014 - October 2014

TEData

Cairo, Egypt

July 2014 - October 2014

Management of Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures, Responsibilities include the following:

 Analysis and reporting of incident trend data to identify and eliminate root causes.
 Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
 Managing root cause analysis between technical teams.
 Initiating actions to fix interruptions to service caused by errors/faults.
 Take Pro-active actions to avoid problem occurrence
Company industry:
General Engineering Consultancy
Job role:
Engineering

Enterprise Onsite service restore engineer

August 2013 - May 2014

TEData

Cairo, Egypt

August 2013 - May 2014

- working and finalize any physical problem related to any corporate customer
- configuring all types of CPEs (Modems, Routers, etc...) and have hands on:
 Cisco Routers (SOHO, 888G, 1800, 1900, 2800, 2900 series, …)
 Almost all types of modems (Adtran, Aethra, Telindous, ADSL modems, …)
 SHDSL routers (Zyxel, Telindous, …)
 Layer 1 Back-to-Back converters (Digitel, Adtran, ..)
 TDM converters (CTC, Metrodata, …)
 Almost all types of EFM modems (Zhone, Hatteras, Aethra, …)
 Aruba Wireless Solutions (RAP2, RAP3 & RAP5)
 PRI converters (PATAPSCO, DATACOM, …)
Company industry:
General Engineering Consultancy
Job role:
Engineering

Service Operation Center Engineer

August 2012 - August 2013

TEData

Cairo, Egypt

August 2012 - August 2013

Monitoring and troubleshooting network failures and coordinate with different teams for taking preventive and remedy actions,
- handling and performing emergency and planned activities/outages according to company strategy
- Monitor Network stability and performance, ensuring 24x7 operations using SNMP, CISCOWORKs, ORION.
- Troubleshooting inter Autonomous systems routing of BGP/MP-BGP.
- Troubleshooting network backbone routing and QoS issues
- Level 2 of technical troubleshooting and escalations
- Troubleshooting MPLS PE issues on CISCO 7200, 7600, GSR, ESR, CRS & Juniper M7i, M10i, M320 & M960.
- Troubleshoot Complex Multi-vendor network issues in WAN/LAN, VPN’s & Global connectivity
- Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW & TATA).
Company industry:
Other Business Support Services
Job role:
Engineering

Enterprise Capacity Operation Engineer

December 2011 - August 2012

TEData

Cairo, Egypt

December 2011 - August 2012

Managing the Project of Enhancing TE Data Enterprise POP's
By collecting the required physical equipment (Power, Racks, shelves, etc) to ensure customers availability and minimize the occurrence of physical problems inside the POP's

Managing the Project of Transformation from Huawei ATM to IP DSALM's to fulfill customer needs and solving the utilization problems

Changing customer's solutions to avoid multi point of failure

Testing new solution and check its availability to work with TE Data Standard solutions.
Company industry:
Other Business Support Services
Job role:
Engineering

2nd Level enterprise technical support engineer

January 2011 - December 2011

Etisalat-Misr

Cairo, Egypt

January 2011 - December 2011

troubleshooting leased lines and VPN (L2VPN & L3VPN/MPLS) problems according to customer's network /connectivity solutions
Company industry:
Telecommunications
Job role:
Engineering

Network Operation Center Engineer

August 2009 - December 2011

TheWayOut (Morgane)

Cairo, Egypt

August 2009 - December 2011

 August’09…..till: December 2010
 Job Title :- Network engineer
 Employer: - TheWayOut (MORGANE) internet solutions.
 Company field: - Internet service provider company that works mainly in leased lines, hospitality solutions (inside and outside Egypt), as ADSL reseller, Mails & Domains, VOIP solutions, IPTV solutions, and web hosting.
 Positions:-
1. Network Operation Center Engineer :
• Tasks :-
- Handling and troubleshooting leased lines, hospitality, Mails, domains, and web hosting problems.
- Monitoring using monitoring tools (Nagios, Solar Winds, Global management, MRTG …).
-
2. Resident support engineer at  Concorde Cairo hotel, Sheraton Cairo hotel, Shores Aloha hotel, Shores golden hotel, Dreams beach hotel, Dreams vacation hotel, Stella Di-Mare hotel, Ghazala hotel, Maritim Sharm hotel, T- Continental Sharm hotel, Sharm plaza hotel, Sheraton Sharm hotel, Savoy Sharm hotel, Sierra Sharm hotel, Concorde Sharm hotel, and Tiran Sharm hotel.

• Tasks :-
- Responsible for the whole Hotels Network (Wired, Wireless, IPTV, DSLAM…) and its maintenance.
- Working on DSLAM (troubleshooting and adding new nodes).
- Working on leased lines and ADSL lines (troubleshooting and extending new lines).
Company industry:
Hospitality & Accomodation
Job role:
Engineering

Site engineer

April 2010 - May 2010

AfroEgypt

Cairo, Egypt

April 2010 - May 2010

 Job Title : Site engineer (SE)
 Employer: Afro-Egypt
 Company field: A multinational company that growth in Egypt and Africa, works mainly in microwave links planning and installation.
 Tasks : leading a team working on installing Microwave links at different places inside Egypt
to achieve vendor and operator requirements
Company industry:
Telecommunications
Job role:
Civil Engineering

Education

Helwan University, Faculty of engineering, Communication & Electronics department

July 2009

July 2009

Bachelor's degree, B.Sc of Communication & Electronics engineering

Egypt

Ahmed Zewail secondary language school (2001-2004) Grade: 93 % B.Sc Helwan University (2004-2009) Faculty of engineering Communication & Electronics department Senior year grade: Good (72.22 %) Graduation Project grade: Excellent  Cisco certified network associated (CCNA) Cisco Certified √  Implementing Cisco IOS Network Security (IINS v2.0) CCNA Security  Cisco Certified √  Cisco Certified Internetwork Professional (CCIP)  Cisco Certified √  Cisco Certified Network Professional (CCNP) Cisco Certified √  Cisco Certified Network Professional - Service Provider (CCNP-SP) Cisco Certified √  Juniper Networks. Certified Internet Associate (JNCIA) Juniper Certified √  Juniper Networks Certified Specialist Enterprise Routing and Switching (JNCIS-ENT)  Certified √  Operating Juniper Network Routers in the Enterprise ( OJRE ) National Telecommunication Institute (NTI ) Certified √  ICDL  Microsoft Certified √  Mobile Communication technologies (GSM,GPRS,UMTS)  practical and theoretical training at Afro-Egypt on GSM basics, Microwave transmission links and implementation of Microwave links and new sites (BTS's)  practical and theoretical training at Motorola on PTP wireless links planning and implementation  Summer Training at TV and broadcasting union ( Maspiroo) (2007)  Summer Training at Egypt Air (Cairo Airport) (2007)  Made in Egypt competition participation ( MIE)
View attachment

Skills

QoS
Expert
QoS
Expert
Mobile
Expert
Mobile
Expert
MPLS VPN
Expert
MPLS VPN
Expert
BGP
Expert
BGP
Expert
Routing Protocols
Expert
Routing Protocols
Expert
Internet Service Provider industry
Intermediate
Internet Service Provider industry
Intermediate
Juniper Technologies
Intermediate
Juniper Technologies
Intermediate
Mobile Communication Technologies
Intermediate
Mobile Communication Technologies
Intermediate
Hands-on and troubleshooting Routers, Swiitches, DSLAMs, Modems and any L2 or L3 devices
Intermediate
Hands-on and troubleshooting Routers, Swiitches, DSLAMs, Modems and any L2 or L3 devices
Intermediate
CISCO Technologies
Intermediate
CISCO Technologies
Intermediate
QoS
Expert
QoS
Expert
Mobile
Expert
Mobile
Expert
MPLS VPN
Expert
MPLS VPN
Expert
BGP
Expert
BGP
Expert
Routing Protocols
Expert
Routing Protocols
Expert

Languages

English
Expert
French
Beginner

Memberships

Made in Egypt competition

graduation project competition

January 2009

Training and Certifications

Training
Cisco Certified Network Professional (CCNP)
CISCO
Jan 2012
Operating Juniper Network Routers in the Enterprise ( OJRE )
National Telecommunication Institute
May 2009
ICDL
Microsoft
Jan 2007
Cisco certified network associated (CCNA)
CISCO
Jul 2009
Mobile Communication technologies (GSM,GPRS,UMTS)
Legend Training Center
Jan 2008
Juniper Networks. Certified Internet Associate (JNCIA)
Juniper
Jan 2013
Cisco Certified Internetwork Professional (CCIP)
CISCO
Jan 2011