Senior Solution Engineer
Nokia Siemens Networks (NSN)
مجموع سنوات الخبرة :23 years, 7 أشهر
TS Weekly reports.
Liaison to Administration, attends management meetings weekly
Escalation to vendors for the resolution of cases (when required)
Runs bi-weekly meetings with team and customer
Provides Supervision/ support to team staff
Oversees hiring and KT of staff
Delegate Jobs
Discuss issues at meetings
Design and implement team roster during Ramadan, Eid and Hajj and engage PL accordingly
RFP design for Telco Operator (when required)
Provide third line support to the Telco operators. (Zain & STC)
Prepare and provide the relevant information to the first line support dealing directly with operator.
Establishing Contracts and SLA's with vendors.
Conduct ATP’s of 3rd party platform.
Provide assistance to first line support team and supervise in Platform/Services Operations
Enhancing functionality of existing Operational Platforms (Change Requests)
Problem fixing if required any vendor coordination.
Prepare and Provide the Solution to the Telco Operator.
Good knowledge of shell scripting
NetAct Integration using SNMP for Fault and performance monitoring
Fault Monitoring using NetAct
- Identify and gathering requirements from Marketing or customers and translating them into technical solutions.
- Solution Architecting by providing architectural leadership proposing innovative integration concepts for combining own & 3rd Party solutions
- Ensuring quality of product by establishing User Acceptance/Friendly User Testing procedures
- Making RFQ’s & Documentation
- Technical evaluation/implementation of 3rd Party products
- Project Status update/reporting
- Establishing Contracts and SLA's within internal departments & external vendor.
- Operational & handover Platforms/Services
- Plan/arrange trainings for the platforms
- Provide assistance to Operations teams and supervise in Platform/Service Operations
- Enhancing functionality of existing Operational Platforms (Change Requests)
- Business reporting, future projects planning and roll out, reconciliation and problem fixing
- Ensured 99% uptime and quality standards for the Regional IT infrastructure and on all user laptops/desktops
- Supervision of all relevant service and solution providers including civil contractors and IT vendors responsible for network deployment from physical to network layer; also with potential corporate clients for IT related solutions.
- IP scheming, IP inventory, network configuration and troubleshooting; network consisted Cisco7206, 3750 routers, 3550, 2900 switches, PIX 525 firewalls, 4506 core switches, Aeronet 1200 Wireless Access Points
-Inter city corporate LAN connectivity and franchise connectivity over VPN to core servers placed in Islamabad.
- Support of Desktop System for windows XP and Windows 95.