Operations Manager
Bafarat Group
Total years of experience :14 years, 1 Months
To ensure day-to-day operations of business run smoothly. Improves the operational systems, processes, and
policies in support of Company’s mission specifically, support better management reporting. Contribute
towards the achievement of Group’s Strategies, Policies and Practice.
1. Handling the Operations of Chain of Restaurants.
2. Leads the Development of Change Management Strategies and tactics required to execute changes in
relation to organizational design.
3. Develops innovative strategies to source outstanding talent from international and local talent pools
including the best of recruitment agencies.
4. Develops and ensures visibility of HR related key performance indicators that are aligned with BAFARAT business strategy.
5. Implement departmental policies and procedures to maximize output and monitors adherence to rules, regulations and procedures.
6. Manage and increase the effectiveness and efficiency of Support Services (HR & Finance) through
improvements to each function as well as coordination and communication between support and business functions (Warehousing, IT, Retail & Distribution).
7. Oversee the Group's Insurance Policies.
8. Liaise with Top Management. Assist in development of strategic plans for operational activity.
9. Implement and manage operational plans.
10. Oversee monthly and quarterly assessments and assess that they are in compliance with Group's policies.
11. Assist in recruitment the right talent of required staff, establishment of organizational structures,
delegation of tasks and accountabilities. Monitor and evaluate performance.
12. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
13. Managing Personnel Employee Relations and Payroll
14. Organization Structures, Policies & Procedures, Employee Handbook, Job Descriptions, Employee
Performance Reviews
15. Manage the Projects in Sudan, Jordan and Turkey as instructed by CEO & Chairman
Organization Structure
Policies & Procedures
Job Descriptions
Managing Recruitment Kingdom-wide
Compensation & Benefits
Performance Review Management
Oversee the annual performance appraisal process and working with VPHR to ensure consistency of quality in appraisal documentation
Design & facilitate in-house events (workshops) as required
Managing Group Disciplinary Issues & Reporting
Preparation of all HR Reports (Manpower Data, Sponsorship Report, New Hiring Staff Report, Netaqat % Report, Staff working but not transferred report)
Managing Recruitment Kingdom-wide
Managing Travel Logistics Services (Ticketing, Hotel Arrangements, Visa Services with Govt. Relations Department, Yearly Sales Meeting Arrangements)
Managing Group Medical Insurance for all Employees
Manage the release of Employee Handbook
Managing Group Time Keeping & Attendance
Managing Fleet Department & Tracking System
Managing Group Disciplinary Issues & Reporting
Preparation of all HR Reports (Manpower Data, Sponsorship Report, New Hiring Staff Report, Netaqat % Report, Staff working but not transferred report)
Executing all day to day operational work for Vice President Operation & Administration.
Preparing Monthly Productivity Per Technician & Warranty Results
Preparing Monthly Manpower Report for All Regions
Preparing Bi-Weekly Warehouse Operation Reports
Reviewing PSI (Physical Stock Inventory) Report on Monthly Basis
Coordinating prompt deliveries from Suppliers.
Communicating with Suppliers (Ordering, Pricing, Shippling Schedules and LC Terms)
Follow up with Freight Forwarders (Quotations, Delivery Schedule, Shipping Lines) and check free days
Follow up with Warehouses (Stock Check, Adjustments, Distribution, Inventory and Stock Movement)
Coordinating with Logistic Department Staff
Communicating with Banks for opening LCs
Preparation of Stock Reports to Top Management
Follow up on Order Plan issued by Top Management
Follow up on Land Transportation Charges from Port to Warehouse and then Warehouse to other Warehouses.
Monitor Ocean Freight Charges from China, Korea, USA and Italian Ports.
Checking Daily Telephone Extension Report for 3 Random Users for All Regions
Monitor Daily Attendance for all employees in Corporate Office, Warehouse, Workshop and Showroom.
Monitor Fleet System Reports (Istemaarah, Oil Not Change, Transmission Oil Not Change, Vehicle Maintenance Report) and Vehicle Overspeed.
Surprise Visits to Warehouse to check all Warehouse Operation Issues
Surprise Visits to Workshop to check attendance and Workshop Results
Achievements:
• Prepared a Manpower database for the Group
• With the surprise visits, catch the corrupt officials in Taif and Makkah
• Implementation of Time & Attendance Machines for the Group
Submit Daily Cash Deposits for SEALCO in LEBANON
New Vision Electronics & Electric - JORDAN
Executing all day to day work for Managing Director.
Executing all relevent Secretarial & Administration Jobs for Sales Management Staff
Costing and Preparing Invoices for Customers and Issuing for payments
Entering Stock Receipts & Do Stock Transfers
Coordinating prompt deliveries from Suppliers.
Preparing and Updating Billing Report, Backlogs and Sales Report
Preparing Quotations and Purchase Orders
Maintaining and Coordinating day to day office activities with Sales Managers
Attended Board of Directors meeting as a Board Secretary on quarterly basis. Organising meeting dates, prepare presentations, taking minutes, compiling and respectively obtaining Board of Directors signatures on the minutes and resolutions for further implementation.
Attended Top Management Committee Meetings on Monthly basis as Management Secretary. Taking minutes and compiling them followed by distributing to departmental managers for their actions.
Follow-up and receive reports from departmental managers and accumulating for the Consumer Division Director review and then forwarding it to the Regional Vice President on monthly basis.
Organising Official visits for Group VIP’s / Secondees / Visitors from SmithKline Beecham, Johnson & Johnson, globally.
Organising travel and hotel arrangements for Seminars and Conferences abroad for Consuumer Division Director.
Updating and maintaining diary (electronically) for meetings, fixing and confirming appointments and travel plans at regular and on weekly basis for Consumer Division Director.
Maintaining day to day office activities, upkeep of correspondence, filing and highly confidential documentation control
Follow ups with departmental heads 2 months prior to their proposed budget submission date on yearly basis.
Executing all relevent Secretarial & Administration Jobs for Sales Management Staff
Costing and Preparing Invoices for Customers and Issuing for payments
Follow up for receivables.
Coordinating prompt deliveries from Suppliers.
Preparing and Updating Billing Report, Backlogs and Sales Report
Upkeeping record for Fixed Assets
Preparing Quotations and Purchase Orders
Maintaining and Coordinating day to day office activities with Sales Managers