IT Support Engineer
Evento Smart Solutions L.L.C
Total des années d'expérience :6 years, 5 Mois
IT Support Engineer:
• Installation and maintaining Citrix server environment.
• Full responsibility for upgrade of all pcs of aluminum factory asset (software and hardware).
• Support of office 365 and profiles user’s backup and Pst files.
• Support users for windows 10 and create profiles (office 365).
• Support Trend micro apex agent security (anti-virus and firewall).
• End user hardware support and remotely management.
• TrendMicro anti-virus servers and Pc auditing for the technical team.
• Support voice over IP telephones end user (Avaya).
• Cabling and servers room auditing.
• Troubleshooting windows 10, and system image backup for all pcs.
• Deploy files sharing and printers.
Project Coordinator :
Successfully managed 6 projects, developed and managed to learn more about project management, and event management as Expo 2020 Media Briefing Event, Dubai International Sports Conference, and E-Commerce Forum in Saudi Arabia.
Khartoum Alamarat Africa St.)
1- ITIM:
* Windows Server 2012 - Active Directory - domain - VDI (Virtual Desktop Infrastructure).
* Managing and troubleshoot mail system (Exchange, Outlook Client, and webmail).
* Maintenance for (PC, Printer, Scanner, and Laptop).
* Daily Technical Support.
* Help Desk System.
2- Network:
* An Effective participant at on daily basis in networking problems.
* Network Administrator & Datacentre.
3- Telecommunication:
* Overview on CISCO unified call manager.
* Troubleshoot technical issues with their mobile services and home services (landline,
internet and IPTV).
1st and 2nd line support - troubleshooting of IT related problems from in-house software to
hardware, such as Laptops, PCs and Printers.
* Take ownership of user problems and follow up the status of problems on behalf of the user
and communicate progress in a timely manner.
* To maintain a high degree of customer service for all support queries and adheres to all
service management principles.
* Performed Installations, technical support, troubleshooting and maintenance of Computer
equipment, install and upgrade software and hardware equipment, Installed, configured and
maintained OUTLOOK and Emails, Ethernet networks, add or configured network and
local PRINTERS (HP, KYOCERA, INO, CANON, EPSON)..
* Desktop Central remote tools and, VNC, TEAMVIEWER, etc. TOOLS.
Bachelors Of Computer Application [B.C.A] (Honors) June 2017 Manav Bharti University (New Delhi - India) (First Class)