Administrative Assistant
Sahara International Petrochemical Co. (SIPCHEM)
مجموع سنوات الخبرة :7 years, 8 أشهر
• I served as a linchpin for administrative and organizational duties.
• Responsible for a wide array of functions that streamlined departmental operations. I managed and executed administrative tasks from document preparation to data entry.
• My communication skills were frequently utilized as I composed and edited a variety of business documents, from letters to memos and reports, thereby enhancing internal communication.
• In addition to arranging internal and external meetings, I acted as the first point of contact for the department by fielding phone calls and messages, skillfully managing the flow of information within the team and with external clients.
• I maintained organized digital folders on company servers and ensured the confidentiality of sensitive information through a secure hard copy filing system.
• I played a critical role as a liaison between different teams and units, which expedited project completions and enhanced collaborative efforts.
• My technical skills were put to use in overseeing the procurement of uniforms, PPE, and vouchers via the SAP application.
• One of my notable accomplishments was implementing an Excel-based tracking system to analyze the cost savings post-merger, which was used for 3 years savings realizations.
• I took the initiative to compile and disseminate detailed daily, weekly and monthly departmental reports that offered transparent insights into the department's transactions and performance.
• Leveraged my fundamental financial skills to assist the department manager in developing the annual budget proposal.
• Lastly, I aligned office activities with plant operations and ensured all activities complied with the company’s standards, policies, and procedures, thereby fostering a compliant and efficient work environment.
• In my previous role, I was a central point of contact for the company, adeptly managing large volumes of incoming phone calls while also generating valuable sales leads.
• I excelled at identifying and assessing customer needs to ensure their satisfaction, addressing a wide array of inquiries that ranged from billing and promotions to device specifications.
• My responsibilities also included providing technical assistance as well as activating both new and old devices and subscription lines for customers.
• Upholding the highest standards of confidentiality, I carefully protected all customer information.
• When faced with customer complaints, I was skilled at quickly providing effective solutions and alternatives within the set time limits, and I diligently followed up to confirm resolution.
• Throughout all of these tasks, I consistently adhered to the company's communication procedures, guidelines, and policies.
• In my previous position, I served as the first point of contact for all incoming client inquiries, offering timely and accurate information.
• My role also included meticulous data encoding from source documents into the designated computer databases, files, and forms.
• On a financial reporting front, I was responsible for generating both bi-weekly and monthly reports detailing gross and net profit, equipping the team with essential data for strategic decision-making.
• I also took charge of maintaining and securing online promotions and advertisements, ensuring our brand stayed front and center in the digital space.
• Additionally, I undertook the analysis of time management for both language teachers and clients, contributing to optimal scheduling and resource allocation.
• My duties extended to a variety of clerical tasks, including managing both incoming and outgoing calls, sorting and distributing incoming mail, as well as organizing outgoing mail. I also ran errands and sent text messages to clients as part of my responsibilities to ensure seamless communication and operations.
• I was integral to daily financial operations, responsible for encoding all receivables and payables.
• I supplied the team with daily updates on both gross and net profits, offering timely insights crucial for decision-making.
• Serving as the go-to person for all client inquiries, I was also the focal point for managing all incoming and outgoing calls, emails, mail, visitors, and clients, streamlining internal and external communications.
• I maintained an effective and secure hard copy filing system, ensuring that all sensitive information was kept strictly confidential.
• My responsibilities extended to the digital marketing sphere, where I managed online promotions and advertisements to maximize brand exposure.
• I was tasked with creating and updating records and databases, not just financial but also personnel and other data types.
• Preparing and submitting reports, proposals, and presentations aimed at both management and clients was also within my purview.
• Finally, I adeptly managed all forms of correspondence, from phone calls to emails, letters, and packages, ensuring smooth and efficient communication channels within the organization.
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