ماك جنرل راموس

• Provide direct executive support to the General Manager, ensuring smooth communication and alignment with Section Heads, Managers, and senior leadership
• Manage and optimize the GM’s calendar, prioritizing meetings, coordinating schedules, and resolving conflicts based on business priorities
• Prepare and edit official correspondence, reports, presentations, and memos for internal and external stakeholders
• Act as a key liaison between the GM and cross-functional teams to ensure timely execution of directives and follow-ups
• Organize management meetings, prepare agendas, record minutes, and track action items to completion
• Compile, analyze, and summarize daily maintenance reports, cost updates, and operational highlights for executive review
• Coordinate division-wide activities including safety walkdowns, presentations, and high-level meetings
• Review ITCs, Q-Pulse approvals, and documents requiring GM signature, ensuring completeness and accuracy prior to submission
• Maintain structured digital and physical filing systems, ensuring quick access and strict confidentiality of sensitive documents
• Utilize SAP S/4HANA, Microsoft 365, SharePoint, Power Automate, and Visio to support reporting, tracking, and process improvements
• Handle confidential information with discretion, maintaining a high standard of professionalism at all times

• Served as the central coordination point for administrative and organizational activities within the department
• Prepared and consolidated daily, weekly, and monthly performance reports for management visibility and decision-making
• Coordinated with cross-functional teams to ensure timely completion of maintenance and administrative requirements
• Managed documentation, data entry, and recordkeeping while ensuring accuracy and compliance with company standards
• Processed procurement-related activities using SAP, including uniforms, PPE, and service requests
• Developed an Excel-based cost tracking tool used for multiple years to monitor savings and support cost optimization initiatives
• Facilitated internal and external meetings, handling scheduling, communication, and documentation support
• Maintained organized filing systems while ensuring confidentiality of sensitive operational and financial information
• Reviewed and tracked ITCs, Q-Pulse approvals, and other documents requiring managerial review and signature

• Coordinated internal and external meetings, ensuring proper scheduling, documentation, and communication flow
• Served as the primary point of contact for departmental inquiries, facilitating smooth coordination across teams
• Maintained well-organized digital and physical filing systems for operational and turnaround documentation
• Supported turnaround activities by ensuring timely administrative coordination and information sharing

• Served as the primary point of contact for the company, efficiently managing a high volume of incoming calls while simultaneously identifying opportunities to generate potential sales leads.
• Assessed and addressed customer needs to ensure satisfaction, providing accurate information on billing, promotions, and device specifications.
• Delivered technical assistance and device activation services, handling both new and existing lines or subscriptions with precision and professionalism.
• Maintained strict confidentiality of customer data, ensuring compliance with company privacy and information security policies.
• Effectively resolved customer complaints by providing timely and appropriate solutions, following up to confirm full issue resolution and customer satisfaction.
• Consistently adhered to company communication protocols, service standards, and operational guidelines, maintaining a high level of professionalism and customer care.

• Served as the first point of contact for client inquiries, providing prompt, accurate information and ensuring a positive customer experience.
• Performed data entry and encoding from source documents into company databases, files, and digital forms with high attention to detail and accuracy.
• Prepared and generated bi-weekly and monthly financial reports summarizing gross and net profit to support management in strategic decision-making.
• Managed and updated online promotions and advertisements, ensuring consistent and engaging brand visibility across digital platforms.
• Analyzed time management data for language teachers and clients to optimize class scheduling and resource utilization.
• Supported daily office operations through various clerical and communication tasks, including handling incoming and outgoing calls, organizing correspondence, distributing mail, and sending updates or reminders to clients.

• Played an integral role in daily financial operations, accurately encoding all receivables and payables into company records.
• Provided the team with daily gross and net profit updates, delivering timely insights to support effective decision-making.
• Served as the primary point of contact for clients and visitors, efficiently managing all incoming and outgoing communications—calls, emails, and correspondence—to ensure seamless internal and external coordination.
• Maintained a secure and organized filing system for both digital and hard-copy records, safeguarding the confidentiality of sensitive information.
• Managed and optimized online marketing initiatives, including digital promotions and advertisements, to strengthen brand visibility and engagement.
• Created and maintained comprehensive records and databases, covering financial, personnel, and operational information.
• Prepared and submitted reports,