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Md Arifuz Zaman, Technical Support Analyst

Md Arifuz Zaman

Technical Support Analyst·VXI GLOBAL SOLUTIONS PVT LTD

United Arab Emirates

Bachelor's degree, Electronics And Communication Engineering

Work experience

Total years of experience: 1 years, 4 months

Technical Support Analyst

March 2025 - April 2026

VXI GLOBAL SOLUTIONS PVT LTD

Hyderabad, India

March 2025 - April 2026

• Diagnosed and resolved VPN, firewall, and network
connectivity issues in enterprise environments.
• Provided L2/L3 network support, ensuring minimal downtime
and high service availability.
• Reduced average ticket resolution time by 25% through
efficient troubleshooting and incident handling.
• Performed root cause analysis to identify and prevent
recurring network issues.
• Worked on AT&T-based network infrastructure supporting
enterprise clients.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

Technical Support Associate (Contract)

November 2024 - December 2024

Sutherland Global Services - India

Hyderabad, India

November 2024 - December 2024

• Diagnosed and resolved VPN, firewall, and network
connectivity enterprise
• Provided L2/L3 network support, ensuring minimal downtime
and high service availability.
• Reduced average ticket resolution time by 25% through
efficient troubleshooting and incident handling.
Company industry:
Business Process Outsourcing (BPO)

Education

KIIT UNIVERSITY

May 2024

May 2024

Bachelor's degree, Electronics And Communication Engineering

India

GPA (percentage): 70%

GPA (percentage): 70%

• B.Tech in E&TC with top-tier grades and strong technical foundation • Proven expertise in analog/digital, DSP, VLSI, RF and antennas • Executed lab-backed projects boosting signal and network performance

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Administration
Expert
Administration
Expert
BORDER GATEWAY PROTOCOL
Intermediate
BORDER GATEWAY PROTOCOL
Intermediate
CISCO ROUTERS
Intermediate
CISCO ROUTERS
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DOMAIN NAME SYSTEM
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
DYNAMIC HOST CONFIGURATION PROTOCOL DHCP
Intermediate
NETWORK ADDRESS TRANSLATION
Intermediate
NETWORK ADDRESS TRANSLATION
Intermediate
NETWORK VIRTUALIZATION
Intermediate
NETWORK VIRTUALIZATION
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
OPEN SHORTEST PATH FIRST OSPF
Intermediate
STORED PROCEDURE
Intermediate
STORED PROCEDURE
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
CCNA
Expert
CCNA
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Science
Expert
Science
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
Installation
Expert
Installation
Expert
Technical Support
Expert
Technical Support
Expert
Active Directory
Expert
Active Directory
Expert

Languages

English

Expert

Hindi

Native Speaker

Urdu

Native Speaker

Training and Certifications

Certifications
Cisco cyber security basic
Cisco
Jun 2026
Cyber Security (Basic)
Cisco (online)
Jun 2026

Hobbies and interests

Football, MMA, Moto Racing