Md Ayyaz Ahmed

Roles & Responsibilities:
 Configure and manage VMware ESXI, VCenter, Cluster, HA, DRS, and fault tolerance, and perform VM migrations across XenApp and Hyper-V platforms.
 Implement WSUS patch management, enforce Office 365 MFA, and manage licenses to improve security and compliance.
 Configure and manage network infrastructure, including VLANs, routing protocols (OSPF, EIGRP), VPNs, and NIC teaming.
 Perform RAID configuration, server migrations, snapshots, and backups to ensure data protection and high availability.
 Monitor and optimize system performance, patch compliance, and overall security, while documenting all operational procedures.
 Provide cross-platform support for Windows, Ubuntu, and macOS environments.
 Develop and maintain knowledge bases, scripts, and preventive maintenance schedules to streamline IT operations.
 Lead server migration and configuration projects, aligning with organizational requirements.
 Coordinate with clients, gather and understand prerequisites, and ensure effective project management for timely delivery.

• Configure and manage VMware ESXI, VCenter, Cluster, HA, DRS, and fault tolerance, and perform VM migrations across XenApp
and Hyper-V platforms.
• Implement WSUS patch management, enforce Office 365 MFA, and manage licenses to improve security and compliance.
• Configure and manage network infrastructure, including VLANs, routing protocols (OSPF, EIGRP), VPNs, and NIC teaming.
• Perform RAID configuration, server migrations, snapshots, and backups to ensure data protection and high availability.
• Monitor and optimize system performance, patch compliance, and overall security, while documenting all operational procedures .
• Provide cross-platform support for Windows, Ubuntu, and macOS environments.
• Develop and maintain knowledge bases, scripts, and preventive maintenance schedules to streamline IT operations.
• Lead server migration and configuration projects, aligning with organizational requirements.
• Coordinate with clients, gather and understand prerequisites, and ensure effective project management for timely delivery.
Client Handling:
• Install, configure, and manage Active Directory, Domain Controllers, DNS, DHCP, File Servers, NPS, NTP, Print Servers, and Group
Policies using automation scripts.
• Administer and monitor File Servers, NPS, NTP, and CA Servers, ensuring smooth operations, high availability, and compliance with
security standards. led Windows (XP/7/10/11), MacOS installations/configurations, resolving
daily IT/network/software/printer issues. Increased patch compliance 60% reducing vulnerabilities by 80%. Reduced downtime by 40% with preventive maintenance and proactive monitoring. through VMware HA/DRS optimization.

• Installed and troubleshooted Windows XP/7/10/11, Ubuntu, and macOS systems.
• Supported and maintained 500+ endpoints (PCs, thin clients, and printers) across the organization.
• Resolved network issues, LAN cabling, IO punching, and printer troubleshooting.
• Installed and maintained antivirus solutions (Sophos, Symantec), Citrix applications, and Libre Office.
• Configured and supported domain joins, IP assignments, and network connectivity monitoring.
• Performed daily system health checks to ensure smooth operation.
• Prepared and followed a preventive maintenance checklist for critical devices.

Key Ensured by
• Reduced support ticket resolution time by 60% (from and
• Decreased emergency IT incidents by 40% by creating preventive maintenance schedules.
• Built an internal knowledge base of recurring issues, improving IT team efficiency.
• Expanded support beyond Windows to include Linux and macOS, reducing escalations by 70%.