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MD AZHAR HUSSAIN, Senior Service Relationship 
Manager

MD AZHAR HUSSAIN

Senior Service Relationship Manager·IndusInd Bank,

India

Master's degree, master of Business Administration

Work experience

Total years of experience: 6 years, 1 months

Senior Service Relationship Manager

August 2023 - Present

IndusInd Bank,

Hyderabad, India

August 2023 - Present

• Lead and manage HNI client relationships, providing tailored financial products aligned with
individual investment goals
• Implement KYC and AML procedures across client onboarding, ensuring accurate documentation
and compliance with banking regulations
• Enhance value proposition for high net-worth clientele by cross-selling banking products and
services, driving revenue growth
• Review and manage client documentation (Customer Identification Program (CIP), Minimum Due
Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due
Diligence (SpDD), and Product Due Diligence (PDD) requirements), ensuring adherence to
regulatory requirements in a timely manner
• Coordinate with internal teams to ensure smooth execution of investment strategies and
customer service delivery
• Track and report key performance metrics, generating insights that contribute to the continuous
improvement of service delivery
• Managed a portfolio of HNI clients, conducting risk profiling and recommending investment
solutions based on client needs
• Performed KYC and AML checks for corporate and individual clients, ensuring compliance with
global banking standards
• Developed and executed investment strategies, including portfolio management services (PMS)
and mutual fund investments, aligned with client profiles
• Led client relationship management, ensuring satisfaction through regular updates, queries
resolution, and personalized services
• Achieved set targets through cross-selling products and services tailored to the needs of high
value clients

Company industry:
Banking
Job role:
Other

Service Relationship Manager

August 2021 - June 2026

ICICI Bank,

Hyderabad, India

August 2021 - June 2026

Company industry:
Banking
Job role:
Customer Service and Call Center

Junior Relationship Manager

November 2019 - December 2020

Think and Learn Private Ltd

Hyderabad, India Hybrid

November 2019 - December 2020

• Assisted in managing the companys financial operations, ensuring compliance with financial
policies
• Developed financial forecasts and reports, providing insights into cost-saving opportunities and
business expansion
• Led a team to handle customer relations, improving service standards and guiding the team
towards achieving high sales potential
• Oversaw corporate actions, including mergers, acquisitions, and ownership changes, ensuring
smooth financial transactions.
• Prepared and presented financial updates to senior management, helping in strategic decision
making

Company industry:
Sales Outsourcing

Education

Siddhartha Institute of Management

January 2017

January 2017

Master's degree, master of Business Administration

India

Skills

ADOBE ULTRA
Intermediate
ADOBE ULTRA
Intermediate
ANTI MONEY LAUNDERING
Intermediate
ANTI MONEY LAUNDERING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CUSTOMER IDENTIFICATION PROGRAM
Intermediate
CUSTOMER IDENTIFICATION PROGRAM
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
WEALTH MANAGEMENT
Intermediate
WEALTH MANAGEMENT
Intermediate

Languages

English
Beginner

Training and Certifications

Certifications
analyst
SAP FICO: Techno
SP Certification
NISM-Series V-A: Mutual Fund Distributors Certification