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Md Farhad Islam, Deputy Engineer (Network & Support)

Md Farhad Islam

Deputy Engineer (Network & Support)·Broad Band Telecom Services Limited (M.M. Ispahani Group),

Bangladesh

High school or equivalent, Science

Work experience

Total years of experience: 2 years, 8 months

Deputy Engineer (Network & Support)

May 2024 - Present

Broad Band Telecom Services Limited (M.M. Ispahani Group),

Chittagong, Bangladesh

May 2024 - Present

• Provide L1 & L2 technical support.
• Monitor network performance and service availability.
• Troubleshoot LAN/WAN connectivity issues.
• Manage network devices, servers, CCTV, and access control systems.
• Handle incident response and ticket management.
• Support IT infrastructure operations and maintenance.

Company industry:
IT Services

Assistant Engineer (Network & Support)

October 2023 - Present

Broad Band Telecom Services Limited (M.M. Ispahani Group),

Chittagong, Bangladesh

October 2023 - Present

• Provided hardware and network support at client sites.
• Installed and configured network devices.
• Assisted senior engineers in infrastructure operations.
• Supported troubleshooting and maintenance activities.
• Previous NOC & ISP Experience
• Network monitoring and incident handling.
• Customer support and service assurance.
• Network troubleshooting and escalation management.
• Maintaining network uptime and service quality.

Company industry:
IT Services
Job role:
Support Services

Education

Chattogram Biggan College

August 2025

August 2025

High school or equivalent, Science

Bangladesh

Unasattor Para High School

May 2025

May 2025

High school or equivalent, Science

Bangladesh

Southern University Bangladesh

January 2021

January 2021

Bachelor's degree, Computer Science And Engineering

Bangladesh

Skills

COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MIKROTIK CERTIFIED ROUTING ENGINEER
Intermediate
MIKROTIK CERTIFIED ROUTING ENGINEER
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MONITORING
Intermediate
NETWORK MONITORING
Intermediate
NETWORK ROUTING
Intermediate
NETWORK ROUTING
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PASSIVE OPTICAL NETWORKS
Intermediate
PASSIVE OPTICAL NETWORKS
Intermediate

Languages

Bengali
Native Speaker
English
Expert
Hindi
Expert

Hobbies

  • Badminton