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Md Hussain, Associate Cloud Voice Process

Md Hussain

Associate Cloud Voice Process·British Telecom

India

High school or equivalent, AutoCAD

Work experience

Total years of experience: 1 years, 10 months

Associate Cloud Voice Process

January 2026 - Present

British Telecom

Kolkata, India Hybrid

January 2026 - Present

• Support cloud voice and telecom services.
• Troubleshoot service and connectivity issues.
• Coordinate with technical teams for resolution.
• Maintain customer satisfaction and documentation.

Company industry:
Telecommunications

claims associate

April 2025 - December 2025

Amazon Development Centre

Kolkata, India Remote

April 2025 - December 2025

• Assisted customers with order, delivery, and account-related queries.
• Resolved customer issues within SLA timelines.
• Handled escalations and maintained quality standards.
• Received quality achievement recognition for two consecutive months.

Company industry:
Internet & E-commerce
Job role:
Accounting and Auditing

Customer Service Associate (CSA) International Survey Process

March 2023 - October 2023

Cegura Technology Services

Kolkata, India

March 2023 - October 2023

• Conducted customer surveys and collected feedback from international clients.
• Maintained high standards of communication and customer engagement.
• Ensured accurate data collection and reporting.
• Achieved performance targets and quality benchmarks.
• Star Performer for three consecutive months.

Company industry:
Call Centers & Customer Care Outsourcing

Education

EDUCADD

December 2025

December 2025

High school or equivalent, AutoCAD

India

IIIM KOLKATA

January 2025

January 2025

High school or equivalent, LINUX

India

SVIST

December 2019

December 2019

Higher diploma, Mechanical And Process Engineering

India

Cathedral Mission High School

May 2011

May 2011

High school or equivalent, Actuarial Science

India

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA COLLECTION
Intermediate
DATA COLLECTION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
SURVEYING
Intermediate
SURVEYING
Intermediate
SURVEYS
Intermediate
SURVEYS
Intermediate

Languages

English

Beginner

Hindi

Beginner

Urdu

Beginner

Arabic

Beginner

Bengali

Beginner

Training and Certifications

Certifications
Linux Certification