محمد ابتهاج

Sr Credit/RiskAnalyst في Converge (Arrow Electronics)

• الهند
• أشغل هذه الوظيفة منذ مايو 2009

I have 15+ years of experience in the field of Finance/accounting/Business operations and now specialized in credit and risk analysis. I have been able to set up a good rapport and relationship with my clients via good email/communication and listening skills since my job is critical to our AR books which requires rigorous follow ups and aggressive on the outstanding debt collection/Annual financial data assortment part which can hinder relationships within company's sales force and the buyers. To avoid getting into these circumstances I have been able to incorporate assertive conduct skills and bridge between the sales and the client AP side, since our task commences aftersales wherein, we have a different challenge altogether and much of the company’s financial stress depends on our accountability.

I have been able to successfully work on many projects and implementing them which have saved an agent’s time and conserves much of financial stress on the company’s part. I was successfully able to take part in various internal training (personal/professional) development programmers which helped me complete business continuity programs in Singapore, Malaysia, Taiwan, South Korea, UAE, Vietnam, Thailand, and Sri Lanka.

Senior Executive Collection في Tesco Service Center

• الهند
• أكتوبر 2008 إلى يونيو 2009

Collecting on High value account with a portfolio of 30 Million for
Business-to-Business Customers
⇒work on Rebates and Short rates on a daily basis and send the same
to customers
⇒Processing billing issues, credit/rebilling of invoices
⇒Tracking invoicing issues on a daily basis with reference to EDI,
Registered mail and E-invoicing.
⇒Work on exhausting PO’s and Contracts, to avoid unbilled and unaccrued
invoices

Sr Executive في IBM Indi

• الهند
• مايو 2007 إلى مايو 2008

Resolving customer disputes and coordinating with sales with reference
to billing, contractual issues, Rate, currency variation, canceled accounts,
payment plans premium/quality.
SKILLS
⇒Have firsthand experience on
working ERP based UI’s like SAP,
Oracle, Tally.
⇒Generating reports using MS
Excel, MS PowerApps
⇒SAP user interface/Oracle 9i
and 11i
⇒Advanced Communication &
Presentation Skills
AWARDS
⇒Team Building Essentials
⇒Call Taker Excellence (CTE)
⇒Automation of invoicing
⇒Streamiling credit rebill via
VSM
⇒Achieving collection targets

• يونيو 2005 إلى فبراير 2007

Collecting on the high dollar accounts, and supporting sales reps to
resolve disputes.
⇒Do Credit evaluation for new customers
⇒Support sales team in Germany and Singapore to set up business
Update the procedure manual on a regular basis.
Genpact (GE Capital International Services), Bangalore —Sr
Executive AR and Dispute management